SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 6-K
Report of Foreign Private Issuer
Pursuant to Rule 13a-16 or 15d-16
of the Securities Exchange Act of 1934
For the month of May, 2004
RYANAIR HOLDINGS PLC
(Translation of registrant's name into English)
c/o Ryanair Ltd Corporate Head Office
Dublin Airport
County Dublin Ireland
(Address of principal executive offices)
Indicate by check mark whether the registrant files or will file annual
reports under cover Form 20-F or Form 40-F.
Form 20-F..X.. Form 40-F.....
Indicate by check mark whether the registrant by furnishing the information
contained in this Form is also thereby furnishing the information to the
Commission pursuant to Rule 12g3-2(b) under the Securities Exchange
Act of 1934.
Yes ..... No ..X..
If "Yes" is marked, indicate below the file number assigned to the registrant
in connection with Rule 12g3-2(b): 82- ________
RYANAIR'S CUSTOMER SERVICE STATISTICS FOR APRIL 2004
Ryanair, Europe's No.1 low fares airline, today (Friday, 7th May 2004) released
its customer service statistics for April 2004. Ryanair is committed to
publishing customer service statistics each month and these confirm that Ryanair
is also No. 1 for Customer Service.
-94.3% of all Ryanair's 15,254 flights during the month of April
arrived on time.
-Ryanair has set the standard as the No.1 on-time airline beating easyjet
every week in 2003 and continues into 2004 as the No. 1 airline for the
fewest cancellations.
-Complaints registered at less than 1(0.68) complaint per 1000 passengers.
-Mislaid baggage registered at less than 1(0.83) mislaid bag per 1000
passengers.
PASSENGER STATISTICS - APRIL 2004 2003 2004
On-time flights 95% 94.3%
Complaints per 1000 pax 0.99 0.68
Baggage complaints per 1000 pax 0.61 0.83
Complaints answered within 7 days 100% 100%
Ends. Friday, 7th May 2004
For further information: Paul Fitzsimmons Pauline McAlester
Ryanair Murray Consultants
Tel: + 353 1 812 Tel: + 353 1 4980
1228 300
Ryanair Monthly Statistics Compared with Major airlines in the Association of
European Airlines
The following are based on the Association of European Airlines monthly
performance statistics for our major competitors for the month of March 2004 and
also figures published on other airline websites.
Ryanair No. 1 on time major airline in Europe
Airline Ranking %
Ryanair 1 93.0
SAS 2 90.6
Air France 3 84.7
Lufthansa 4 83.6
Easyjet 5 82.5
British Airways 5 80.5
Alitalia 7 75.5
% Flights arriving within 15 minutes of scheduled time
Source: Ryanair monthly stats compared to Association of European Airlines:
March 04
Verified by the CAA in arrears
Ryanair No. 1 airline for fewest lost bags
Airline Ranking Baggage Lost Per 1000 Passengers
Ryanair 1 0.64
SAS 2 10.0
Alitalia 3 11.6
Air France 4 12.8
British Airways 5 16.7
Lufthansa 6 16.9
Austrian 7 17.4
EasyJet Refuse to Publish
Source: Ryanair monthly stats compared to Association of European Airlines:
March 2004.
Ryanair No. 1 airline for fewest cancellations
Airline Ranking % flights completed
Ryanair 1 99.7
British Airways 2 99.0
Lufthansa 3 98.8
SAS 4 98.8
Austrian 5 98.0
Alitalia 6 97.7
Air France 7 97.6
EasyJet Refuse to Publish
Source: Ryanair monthly stats compared to Association of European Airlines:
March 2004.
Ryanair / EasyJet Punctuality Comparisons 2004.
On Times
Week Ending Ryanair easyJet Ryanair
Position
1. 4-Jan 90% 73% 1
2. 11-Jan 91% 80% 1
3. 18- Jan 95% 84% 1
4. 25- Jan 95% 89% 1
5. 1- Feb 85% 64% 1
6. 8- Feb 93% 81% 1
7. 15- Feb 95% 84% 1
8. 22-Feb 91% 76% 1
9. 29-Feb 89% 69% 1
10. 07- Mar 93% 80% 1
11. 14-Mar 93% 80% 1
12. 21-Mar 92% 82% 1
13. 28 - Mar 95% 88% 1
14. 4- April 94% 87% 1
15. 11- April 93% 88% 1
16. 18-April 95% 85% 1
17. 25- April 96% 92% 1
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned, hereunto duly authorized.
RYANAIR HOLDINGS PLC
Date: 07 May 2004
By:___/s/ Howard Millar____
H Millar
Company Secretary & Finance Director