AWKO Law LLP is investigating a data breach that led to unauthorized access to the sensitive information of customers of Citizens Bank, N.A., one of the United States’ largest banks, headquartered in Rhode Island.

On September 10, 2026, Citizens Bank discovered that an unauthorized actor gained access to its data. On October 20, 2026, Citizens Bank disclosed to the Texas Office of the Attorney General that 14,371 Texas residents were impacted.

Although the breach occurred in September 2026, Citizens Bank did not begin sending notifications until October 2026, which may have violated state and federal laws. The following data may have been compromised in the breach: names, dates of birth, Social Security numbers, phone numbers, and email addresses.

If your personal information was impacted by this incident, you may be at risk of identity theft and other serious violations of your privacy. As a result, you may be entitled to money damages and an injunction requiring changes to Citizens Bank’s cybersecurity practices.

If you received notification of this data breach or are a customer of Citizens Bank and wish to obtain additional information about your legal rights, please contact us today at (415) 251-6804 or sdixit@awkolawllp.com.

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