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SCHEDULE 14A INFORMATION

Proxy Statement Pursuant to Section 14(a) of
the Securities Exchange Act of 1934 (Amendment No.          )

Filed by the Registrant ý
Filed by a Party other than the Registrant o

Check the appropriate box:
o   Preliminary Proxy Statement
o   Confidential, for Use of the Commission Only (as permitted by Rule 14a-6(e)(2))
ý   Definitive Proxy Statement
o   Definitive Additional Materials
o   Soliciting Material Pursuant to §240.14a-12

StarTek, Inc.

(Name of Registrant as Specified In Its Charter)

 

(Name of Person(s) Filing Proxy Statement, if other than the Registrant)
         
Payment of Filing Fee (Check the appropriate box):
ý   No fee required
o   Fee computed on table below per Exchange Act Rules 14a-6(i)(4) and 0-11
    (1)   Title of each class of securities to which transaction applies:
        

    (2)   Aggregate number of securities to which transaction applies:
        

    (3)   Per unit price or other underlying value of transaction computed pursuant to Exchange Act Rule 0-11 (set forth the amount on which the filing fee is calculated and state how it was determined):
        

    (4)   Proposed maximum aggregate value of transaction:
        

    (5)   Total fee paid:
        

o   Fee paid previously with preliminary materials.
o   Check box if any part of the fee is offset as provided by Exchange Act Rule 0-11(a)(2) and identify the filing for which the offsetting fee was paid previously. Identify the previous filing by registration statement number, or the Form or Schedule and the date of its filing.
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    (4)   Date Filed:
        

STARTEK, INC.


NOTICE OF ANNUAL MEETING OF
STOCKHOLDERS—May 23, 2002


PROXY STATEMENT


SUPPLEMENT TO 2002 ANNUAL REPORT TO
STOCKHOLDERS—May 23, 2002:

APPENDIX A

        MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS PORTION OF STARTEK, INC.'S FORM 10-K AS FILED WITH THE SECURITIES AND EXCHANGE COMMISSION ON MARCH 29, 2002.

APPENDIX B

        QUANTITATIVE AND QUALITATIVE DISCLOSURE ABOUT MARKET RISK PORTION OF STARTEK, INC.'S FORM 10-K AS FILED WITH THE SECURITIES AND EXCHANGE COMMISSION ON MARCH 29, 2002.

APPENDIX C

        CONSOLIDATED FINANCIAL STATEMENTS OF STARTEK, INC. AND SUBSIDIARIES PORTION OF STARTEK, INC.'S FORM 10-K AS FILED WITH THE SECURITIES AND EXCHANGE COMMISSION ON MARCH 29, 2002.

STARTEK, INC.
100 Garfield Street
Denver, Colorado 80206

NOTICE OF ANNUAL MEETING OF STOCKHOLDERS
TO BE HELD MAY 23, 2002

To the Stockholders:

        Notice is hereby given that the 2002 Annual Meeting of Stockholders of StarTek, Inc., a Delaware corporation (the "Company"), will be held at the Company's headquarters, 100 Garfield Street, Denver, Colorado 80206, on May 23, 2002, at 9:00 a.m., local time, for the following purposes:

        The Board of Directors has fixed the close of business on April 10, 2002 as the record date for determination of stockholders entitled to notice of and to vote at the meeting and any adjournment thereof.

        Whether or not you expect to be present, please sign, date, and return the enclosed proxy card as promptly as possible in the enclosed stamped envelope, the postage on which will be valid if mailed in the United States.


 

 

By Order of the Board of Directors
/s/ David I. Rosenthal
David I. Rosenthal
Secretary

April 24, 2002

STARTEK, INC.


TABLE OF CONTENTS

Notice of Annual Meeting    

Proxy Statement:

 

 
  2002 Annual Meeting of Stockholders    
  Outstanding Stock and Voting Rights    
  Beneficial Ownership of Common Stock by Directors, Officers, and Principal Stockholders    
  Proposal 1—Election of Directors of the Company    
  The Board of Directors and Committees of the Board    
  Executive Officers of the Company    
  Compensation of Directors and Executive Officers    
  Summary Compensation Table    
  Option Grants in Last Fiscal Year    
  Option Exercises in Last Fiscal Year    
  Compensation of Directors    
  Compensation Committee Interlocks and Insider Participation    
  Employment Contracts and Termination of Employment    
  Report of the Compensation Committee of the Board of Directors on Executive Compensation    
  Report of the Audit Committee    
  Stock Performance Graph    
  Proposal 2—Approval of Appointment of Auditors    
  Stockholder Proposals    
  Miscellaneous    

Supplement to Proxy Statement:

 

 
  Appendix A:    
    Management's Discussion and Analysis of Financial Condition and Results of Operations portion of StarTek, Inc.'s Form 10-K as filed with the Securities and Exchange Commission on March 29, 2002    
 
Appendix B:

 

 
    Quantitative and Qualitative Disclosure About Market Risk portion of StarTek, Inc.'s Form 10-K as filed with the Securities and Exchange Commission on March 29, 2002    
 
Appendix C:

 

 
    Consolidated Financial Statements of StarTek, Inc. and Subsidiaries portion of StarTek, Inc.'s Form 10-K as filed with the Securities and Exchange Commission on March 29, 2002:    
      Report of Independent Auditors    
      Consolidated Balance Sheets    
      Consolidated Income Statements    
      Consolidated Statements of Cash Flows    
      Consolidated Statements of Stockholders' Equity    
      Notes to Consolidated Financial Statements    


PROXY STATEMENT

STARTEK, INC.
100 GARFIELD STREET
DENVER, COLORADO 80206
(303) 361-6000
2002 ANNUAL MEETING OF STOCKHOLDERS
MAY 23, 2002

        This Proxy Statement is furnished in connection with the solicitation by the Board of Directors of StarTek, Inc., a Delaware corporation (the "Company"), of proxies for use at the 2002 Annual Meeting of Stockholders (the "Annual Meeting") to be held at the Company's headquarters at 100 Garfield Street, Denver, Colorado 80206, on May 23, 2002 at 9 a.m. local time, and at any and all adjournments thereof. The Company's principal address is 100 Garfield Street, Denver, Colorado 80206. The date of mailing of this Proxy Statement is on or about April 24, 2002. The purpose of the meeting is to: (i) elect six directors of the Company; (ii) ratify the appointment of Ernst & Young LLP as the Company's independent auditors for the year ending December 31, 2002; and (iii) consider and act upon such other business as may properly come before the Annual Meeting.


OUTSTANDING STOCK AND VOTING RIGHTS

        In accordance with the By-laws of the Company, the Board of Directors of the Company (the "Board of Directors") has fixed the close of business on April 10, 2002 as the record date for determining the stockholders entitled to notice of, and to vote at, the Annual Meeting (the "Record Date"). Only stockholders of record as of the Record Date will be entitled to vote. A stockholder who submits a proxy on the accompanying form has the power to revoke it by notice of revocation to the Company at any time before it is voted. A subsequently dated proxy, when filed with the Company, will constitute revocation. Proxies will be voted as specified on the proxy card. In the absence of specific instructions, proxies will be voted (i) FOR the proposals described in this Proxy Statement, and (ii) in the discretion of the proxy holders on any other matter which properly comes before the meeting. A stockholder who has given a proxy may nevertheless attend the meeting, revoke the proxy, and vote in person. The Board of Directors has selected A. Emmet Stephenson, Jr. and William E. Meade, Jr., and each of them, to act as proxies with full power of substitution.

        Solicitation of proxies may be made by mail, personal interview, telephone, and facsimile transmission by officers and other management employees of the Company who will receive no additional compensation for their services. The total expense of any solicitation will be borne by the Company and may include reimbursement paid to brokerage firms and others for their expenses in forwarding material regarding the Annual Meeting to beneficial owners.

        The only outstanding securities of the Company entitled to vote at the Annual Meeting are shares of common stock, $.01 par value, of the Company ("Common Stock"). As of the Record Date, 14,106,641 shares of Common Stock were issued and outstanding. Each outstanding share of Common Stock entitles the holder, as of the Record Date, to one vote on all matters brought before the Annual Meeting. The quorum necessary to conduct business at the Annual Meeting consists of a majority of the outstanding shares of Common Stock as of the Record Date.

        The election of the directors nominated will require a plurality (i.e., the highest number) of the votes cast in person or by proxy at the Annual Meeting by stockholders. In the election of directors, each stockholder is entitled to cast one vote per share for each director to be elected. Cumulative voting is not permitted. Approval of the appointment of the Company's auditors will require the affirmative vote of the holders of a majority of the shares of Common Stock present, whether in person or by proxy, at the Annual Meeting.

        Votes withheld from nominees for directors, abstentions, and broker non-votes (i.e., when a broker does not have authority to vote on a specific issue) are counted as present in determining whether the quorum requirement is satisfied. For purposes of the election of directors, abstentions and broker non-votes are not considered to be votes cast and do not affect the plurality vote required for election of directors. For purposes of the appointment of the Company's auditors and any other matters properly brought before the Annual Meeting, broker non-votes will not be considered present and do not affect the vote taken; however, abstentions are considered as being present and have the effect of a "no" vote.


BENEFICIAL OWNERSHIP OF COMMON STOCK BY
DIRECTORS, EXECUTIVE OFFICERS, AND PRINCIPAL STOCKHOLDERS

        As of April 10, 2002, the beneficial ownership of Common Stock by each director, nominee for director, executive officer named in the Summary Compensation Table, persons known by the Company to beneficially own more than five percent of Common Stock, and by all present executive officers and directors of the Company as a group was:

Name

  Number of Shares
Beneficially Owned(a)

  Percent
of Class

 
A. Emmet Stephenson, Jr.(b), (c)   3,350,882   23.8 %
William E. Meade, Jr.(b), (d)   40,000   *  
David I. Rosenthal(b), (e)     *  
Toni E. Stephenson(b), (f)   3,350,882   23.8  
FASSET Trust(b)   1,027,262   7.3  
MASSET Trust(b)   1,027,262   7.3  
Pamela S. Oliver(b), (g)   2,054,524   14.6  
Michael W. Morgan(b), (h)   302,543   2.1  
Ed Zschau(i)   32,000   *  
Jack D. Rehm(j)   16,000   *  
Hank Brown(k)   11,500   *  
Awad Asset Management(l)   865,970   6.1  
Capital Group International and Capital Guardian Trust Company(m)   744,200   5.3  
E. Preston Sumner, Jr.(b), (n)   60,000   *  
Dennis M. Swenson(o)     *  
   
 
 
All Directors and Executive Officers as a group (7 persons)   3,752,925   26.5 %
   
 
 

*
Less than one percent

(a)
Calculated pursuant to Rule 13d-3(d) of the Securities Exchange Act of 1934, as amended. Unless otherwise stated below, each such person has sole voting and investment power with respect to all shares. Under Rule 13d-3(d), shares not outstanding which are subject to options, warrants, rights or conversion privileges exercisable within 60 days are deemed outstanding for the purpose of calculating the number and percentage owned by such person, but are not deemed outstanding for the purpose of calculating the percentage owned by each other person listed.

(b)
The address of such person, trust or trustee is c/o the Company, 100 Garfield Street, Denver, Colorado 80206.

(c)
Mr. Stephenson is the Chairman of the Board of the Company. Mr. Stephenson is the husband of Toni E. Stephenson. Mrs. Stephenson disclaims beneficial ownership of shares owned by Mr. Stephenson.

(d)
Mr. Meade is President and Chief Executive Officer of the Company. On May 21, 2001, Mr. Meade received options to purchase 200,000 shares of Common Stock. Such options vest at a rate of 20% per year beginning May 21, 2002, expire on May 21, 2011, and are exercisable at $17.20 per share, which was the market value of the Common Stock on the date the options were granted. Includes 40,000 shares of Common Stock under Rule 13d-d(d), and excludes 160,000 shares of Common Stock underlying unvested options held by Mr. Meade.

(e)
Mr. Rosenthal is Executive Vice President, Chief Financial Officer, Secretary, and Treasurer of the Company. On August 27, 2001, Mr. Rosenthal received options to purchase 45,000 shares of Common Stock. Such options vest at a rate of 20% per year beginning August 27, 2002, expire on August 27, 2011, and are exercisable at $25.26 per share, which was the market value of the Common Stock on the date the options were granted.

(f)
Mrs. Stephenson is the wife of A. Emmet Stephenson, Jr. Mr. Stephenson disclaims beneficial ownership of shares owned by Mrs. Stephenson.

(g)
Represents shares owned by the FASSET and MASSET Trust. Mrs. Oliver is the sole trustee of each of the trusts and has sole voting power and investment power with respect to the Common Stock held by the trusts. Mrs. Oliver is Mr. Stephenson's sister.

(h)
Mr. Morgan is Vice Chairman of the Board of the Company. Mr. Morgan owns 282,543 shares of Common Stock. On January 8, 2001 Mr. Morgan received options to purchase 100,000 shares of Common Stock. Such options vest at a rate of 20% per year beginning January 8, 2001, expire on January 8, 2011, and are exercisable at $14.9375 per share, which was the market value of the Common Stock on the date the options were granted. Includes 20,000 shares of Common Stock under Rule 13d-3(d), and excludes 80,000 shares of Common Stock underlying unvested options held by Mr. Morgan.

(i)
Mr. Zschau is a Director of the Company. The Zschau Living Trust owns 10,000 shares of Common Stock. Additionally, on June 18, 1997, Mr. Zschau received options to purchase 10,000 shares of Common Stock. Such options are fully vested, expire on June 18, 2007, and are exercisable at $15.00 per share. On May 20, 1998, Mr. Zschau received additional options to purchase 3,000 shares of Common Stock. Such options are fully vested, expire on May 20, 2008 and are exercisable at $12.69 per share. On May 19, 1999, Mr. Zschau received fully vested options to purchase 3,000 shares of Common Stock, which expire on May 19, 2009, and are exercisable at $18.50 per share. On May 17, 2000, Mr. Zschau received fully vested options to purchase 3,000 shares of Common Stock, which expire on May 17, 2010, and are exercisable at $65.00 per share. On May 30, 2001, Mr. Zschau received fully vested options to purchase 3,000 shares of Common Stock, which expire on Mary 30, 2011, and are exercisable at $18.51 per share. The exercise prices of these options equaled the market value of the Common Stock on the date the options were granted. Mr. Zschau's business address is c/o Karen Cindrich, 1310 Trinity Drive, Menlo Park, California 94025.

(j)
Mr. Rehm is a Director of the Company. On December 14, 1999, Mr. Rehm received options to purchase 10,000 shares of Common Stock. Such options are fully vested, expire on December 14, 2009, and are exercisable at $38.625 per share. On May 17, 2000, Mr. Rehm received fully vested options to purchase 3,000 shares of Common Stock, which expire on May 17, 2010, and are exercisable at $65.00 per share. On May 30, 2001, Mr. Rehm received fully vested options to purchase 3,000 shares of Common Stock, which expire on May 30, 2011, and are exercisable at $18.51 per share. The exercise prices of these options equaled the market value of the Common Stock on the date the options were granted. Mr. Rehm's business address is Meredith Corporation, 1716 Locust Street, Des Moines, Iowa 50309-3023.

(k)
Mr. Brown is a Director of the Company. Mr. Brown owns 1,500 shares of Common Stock. On May 30, 2001, Mr. Brown received fully vested options to purchase 10,000 shares of Common Stock, which expire on May 30, 2011, and are exercisable at $18.51 per share. The exercise prices of these options equaled the market value of the Common Stock on the date the options were granted. Mr. Brown's business address is University of Northern Colorado, 501 20th Street, Campus Box 59, Greeley, CO 80639.

(l)
Awad Asset Management, Inc.'s address is 250 Park Avenue, 2nd Floor, New York, New York 10177. The information regarding Awad Asset Management, Inc, is as of December 31, 2001, as reported by Awad Asset Management, Inc. to the Securities and Exchange Commission on Form 13G.

(m)
Capital Group International, Inc.'s and Capital Guardian Trust Company's address is 11100 Santa Monica Boulevard, Los Angeles, California. The information regarding Capital Group International, Inc. and Capital Guardian Trust Company is as of December 31, 2001, as reported by Capital Group International, Inc. and Capital Guardian Company to the Securities and Exchange Commission on Form 13G. Capital Group International, Inc. and Capital Guardian Trust Company agreed to file a joint statement on Form 13G.

(n)
Mr. Sumner was Executive Vice President and Chief Operating Officer of the Company through December 31, 2001 and is currently Executive Vice President of Operations of the Company. On June 18, 1997, Mr. Sumner received options to purchase 100,000 shares of Common Stock. Such options vest at a rate of 20% per year beginning June 18, 1998, expire on June 18, 2007, and are exercisable at $15.00 per share which was the closing market price of the Common Stock on the date the options were granted. Includes 60,000 shares of Common Stock under Rule 13d-3(d) and excludes 20,000 shares of Common Stock underlying unvested options held by Mr. Sumner.

(o)
Mr. Swenson was Executive Vice President, Chief Financial Officer, Secretary, and Treasurer of the Company through August 26, 2001 and is an inactive employee of the Company until June 18, 2002. On June 18, 1997, Mr. Swenson received options to purchase 70,000 shares of Common Stock. Such options vest at a rate of 20% per year beginning June 18, 1998, expire on June 18, 2007, and are exercisable at $15.00 per share which was the closing market price of the Common Stock on the date the options were granted.

        Except as set forth in the table above, the Company knows of no other person that beneficially owns 5% or more of the outstanding Common Stock.

        Section 16(a) of the Securities Exchange Act of 1934 (the "Exchange Act") requires the Company's directors, executive officers, and beneficial owners of more than 10% of the outstanding Common Stock (collectively, "Insiders") to file reports with the Securities and Exchange Commission (the "Commission") disclosing direct and indirect ownership of Common Stock and changes in such ownership. The rules of the Commission require Insiders to provide the Company with copies of all Section 16(a) reports filed with the Commission. Based solely upon a review of copies of Section 16(a) reports received by the Company, and written representations that no additional reports were required to be filed with the Commission, the Company believes Insiders have complied with all Section 16(a) filing requirements applicable since January 1, 2000.


PROPOSAL 1.
ELECTION OF DIRECTORS OF THE COMPANY

        The Company's By-laws provide that the Board of Directors shall consist of at least one director and no more than nine. Each director will serve an annual term ("Term"). The Board of Directors has fixed the number of directors of the Company at six. At the Annual Meeting, stockholders will elect six directors to serve until the 2003 annual meeting of stockholders and until successors are duly elected and qualified. The Board of Directors has nominated Messrs. A. Emmet Stephenson, Jr., William E. Meade, Jr., Michael W. Morgan, Ed Zschau, Jack D. Rehm, and Hank Brown to serve as directors until their terms expire in 2003.

        The names of nominees and directors continuing in office, their principal occupations, years in which they became directors, and years in which their terms expire are set forth below. In the event the nominee shall decline or be unable to serve, it is intended that the proxies will be voted in the discretion of the proxy holders. The Company knows of no reason to anticipate that this will occur.

A. Emmet Stephenson, Jr.; age 56; President, Stephenson and Company(a), (c)

(a)
Member of the Compensation Committee of the Board of Directors.

(c)
Member of the Option Committee of the Board of Directors.

Mr. Stephenson co-founded the Company in 1987 and has served as Chairman of the Board of the Company since its formation. Mr. Stephenson has also served as President of Stephenson and Company, a private investment firm in Denver, Colorado, for more than five years. Mr. Stephenson is a director of Danaher Corporation and serves on the Advisory Boards of First Berkshire Fund and Capital Resource Partners, L.P. Effective September 15, 1999, Mr. Stephenson became a director of Gifts.com, Inc. (formerly known as Good Catalog Company), 19.9% of the outstanding common stock of which is owned by Domain.com, Inc., a wholly owned subsidiary of StarTek, Inc. If re-elected, his term will expire in 2003.

William E. Meade, Jr.; age 45; President and Chief Executive Officer, StarTek, Inc.

        Mr. Meade has served as the Company's President and Chief Executive Officer since June 2001. Prior to joining StarTek Mr. Meade was President and Chief Executive Officer of WebMiles, Inc. From 1987 to 1999 he was with the American Express Company. He finished his service there as Senior Vice-President of Business Development and Global Operations for the American Express Travelers Cheque Group. He also serves as a Director. If re-elected, his term will expire in 2003.

Michael W. Morgan; age 41; Vice Chairman of the Board, StarTek, Inc.

        Mr. Morgan co-founded the Company in 1987 and has held managerial positions in companies providing outsourced services since 1984. Mr. Morgan has served as Vice Chairman of the Board of the Company since June 2001 and has served as a Director of the Company since January 1997. If re-elected, his term will expire in 2003.

Ed Zschau; age 62; Visiting Lecturer at Princeton University(a), (b), (c)

(a)
Member of the Compensation Committee of the Board of Directors.

(b)
Member of the Audit Committee of the Board of Directors.

(c)
Member of the Option Committee of the Board of Directors.

Mr. Zschau has served as a Director of the Company since January 1997. He was a Professor of Management at the Graduate School of Business Administration at Harvard University from September 1996 to August 2000. He is also Visiting Lecturer at Princeton University in the Department

of Electrical Engineering. From April 1993 to July 1995, Mr. Zschau was General Manager, IBM Corporation Storage Systems Division. Mr. Zschau is a director of The Reader's Digest Association, Inc. If re-elected, his term will expire in 2003.

Jack D. Rehm; age 68; Director, StarTek, Inc.(a), (b), (c)

(a)
Member of the Compensation Committee of the Board of Directors.

(b)
Member of the Audit Committee of the Board of Directors.

(c)
Member of the Option Committee of the Board of Directors.

Mr. Rehm has served as a Director of the Company since December 1999. Mr. Rehm currently serves on the board of directors of Meredith Corporation, and International Multifoods Corporation. He is also past member and chairman of the Drake University Board of Governors, and former Chairman of the Board, President and CEO of Meredith Corporation. If re-elected, his term will expire in 2003.

Hank Brown; age 62; President, University of Northern Colorado(b)

(b)
Member of the Audit Committee of the Board of Directors.

On May 31, 2001, Mr. Brown was elected to the Board of Directors of Company. Mr. Brown currently serves as President of the University of Northern Colorado, based in Greeley, Colorado. Mr. Brown was previously a United States Senator from 1990 to 1996 and served in the U.S. Congress for five consecutive terms from 1980 through 1990. He also served in the Colorado State Senate from 1972 through 1976. Mr. Brown is currently a Director of Qwest Communications International, Inc., Sealed Air Corp., and Alaris Medical Inc. He was Vice President of Monfort of Colorado for 12 years. If re-elected, his term will expire in 2003.


THE BOARD OF DIRECTORS AND COMMITTEES OF THE BOARD

        The Board of Directors had four regular meetings during 2001. All directors attended all meetings of the Board of Directors and of the Committees on which they served during 2001 that occurred while they were a Director.

        The Board of Directors has adopted a written Audit Committee Charter. The Audit Committee reviews the financial statements of the Company to confirm they reflect fairly the financial condition of the Company and to appraise the soundness, adequacy, and application of accounting and operating controls. The Audit Committee recommends independent auditors to the Board of Directors, reviews the scope of the audit function of the independent auditors, and reviews audit reports rendered by the independent auditors. The members of the Audit Committee are Ed Zschau, Jack Rehm, and Hank Brown who are all "independent directors", as defined in Sections 303.01(B)(2)(a) and (3) of the NYSE's listing standards. The Audit Committee met three times during 2001.

        The Compensation Committee reviews the Company's compensation philosophy and programs, and exercises authority with respect to payment of direct salaries and incentive compensation to Company officers. The Compensation Committee met once during 2001.

        The Option Committee is responsible for oversight of the StarTek, Inc. Stock Option Plan. The Option Committee met four times in 2001.

        The Company has no nominating committee of its Board of Directors.


EXECUTIVE OFFICERS OF THE COMPANY

        Executive Officers of the Company are as follows:

Name

  Age
  Position
  Officer
Since

A. Emmet Stephenson, Jr.   56   Chairman of the Board   1987
William E. Meade, Jr.   45   President, Chief Executive Officer and Director   2001
David I. Rosenthal   47   Executive Vice President, Chief Financial Officer, Secretary and Treasurer   2001

        A. Emmet Stephenson, Jr. co-founded the Company in 1987 and has served as Chairman of the Board of the Company since its formation. Mr. Stephenson has also served as President of Stephenson and Company, a private investment firm in Denver, Colorado, for more than five years. Mr. Stephenson is a director of Danaher Corporation and serves on the Advisory Boards of First Berkshire Fund and Capital Resource Partners, L.P.

        William E. Meade, Jr. has served as the Company's President and Chief Executive Officer since June 2001. Prior to joining StarTek Mr. Meade was President and Chief Executive Officer of WebMiles, Inc. From 1987 to 1999 he was with the American Express Company. He finished his service there as Senior Vice-President of Business Development and Global Operations for the American Express Travelers Cheque Group. He also serves as a Director.

        David I. Rosenthal has served as the Company's Executive Vice President and Chief Financial Officer since August 2001. Mr. Rosenthal served as acting Chief Financial Officer for Celestial Seasonings from 1999 to 2000. From 1994-1999 he was with Hauser, Inc. serving as the Chief Financial Officer. Mr. Rosenthal is a director of Cyanotech Corporation.


COMPENSATION OF DIRECTORS AND EXECUTIVE OFFICERS

        The following table sets forth certain information concerning 1999, 2000, and 2001 compensation of the Company's Chief Executive Officer and executive officers of the Company who, in addition to the Chief Executive Officer, received the highest compensation during 1999, 2000, and 2001.


SUMMARY COMPENSATION TABLE

 
  Annual Compensation(a)
  Long-Term
Compensation
Awards

   
 
Name and Principal
Position

  Year
  Salary
($)

  Management
Fees and Bonus
($)

  Securities
Underlying
Option (#)

  All Other
Compensation
($)

 
William E. Meade, Jr.
President, CEO, and Director
  1999
2000
2001
 

247,692
 

 

200,000
 
 
A. Emmet Stephenson, Jr.
Chairman of the Board
  1999
2000
2001
 

 

 

  245,000
245,000
245,000
(b)
(b)
(b)
David I. Rosenthal
Executive VP, CFO Secretary, and Treasurer
  1999
2000
2001
 

61,250
 

 

 

 
Michael W. Morgan
Vice Chairman of the Board
  1999
2000
2001
  270,800
270,800
325,237
 

 

100,000
 

 
E. Preston Sumner, Jr.
Served as Executive VP and COO from February 1997-December 2001
  1999
2000
2001
  155,359
155,000
175,000
 

 

 
758,756

(c)
Dennis M. Swenson
Served as Executive VP, CFO Secretary, and Treasurer from October 1996-August 2001
  1999
2000
2001
  132,614
130,000
152,614
 

 

  1,012,663

161,760
(c)

(c)

(a)
The Company did not provide perquisites or other personal benefits, securities, or property to the named executive officers which exceeded $50,000 or 10% of such officer's total salary, bonus or other compensation for 1999, 2000, and 2001.

(b)
Effective January 1, 1997, the Company began paying an annual advisory fee of $245,000 to A. Emmet Stephenson, Jr., Inc.

(c)
Earnings from exercise of stock options and sale of underlying Common Stock.


OPTION GRANTS IN LAST FISCAL YEAR

        The following table sets forth certain information relating to options granted to purchase shares of the Company Common Stock under the StarTek, Inc. Stock Option Plan.

 
  Individual Grants
   
   
 
  Potential Realizable value at Assumed Annual Rates of Stock Price Appreciation for Option Term
 
  No. of
Securities
Underlying
Options/SARs
Granted (#)

  % of Total
Options
Granted to
Employee in
Fiscal Year

   
   
 
  Exercise
or Base
Price
($/Sh)

   
Name

  Expiration
Date

  5% ($)
  10% ($)
Michael W. Morgan   100,000   15.9 % 14.9375   1/8/11   939,411   2,380,653
William E. Meade, Jr.    200,000   31.8 % 17.2000   5/21/11   2,163,398   5,482,474
David I. Rosenthal   45,000   7.2 % 25.2600   8/27/11   714,865   1,811,607

        On January 8, 2001, Mr. Morgan was granted options to purchase 100,000 shares of Company Common Stock at an exercise price of $14.9375. On May 21, 2001, Mr. Meade was granted options to purchase 200,000 shares of Company Common Stock at an exercise price of $17.20. On August 27, 2001 Mr. Rosenthal was granted options to purchase 45,000 shares of Company Common Stock at an exercise price of $25.26. The foregoing options have a term of ten years and, except as otherwise determined by the Option Committee, will vest 20% per year for a five-year period commencing on the first anniversary of closing the offering.

        The dollar amounts set forth under the Potential Realizable Value at Assumed Annual Rates of Stock Price Appreciation for Option Term are the result of calculations of assumed annual rates of stock price appreciation from the date of grant to the date of expiration of such options 5%, and 10%. These assumptions are not intended to forecast future price appreciation of the Company's stock price. The Company's stock price may increase or decrease in value over the time period set forth above.


OPTION EXERCISES IN LAST FISCAL YEAR

        On August 20, 2001, Mr. Swenson exercised 14,000 options in the Company's Stock with an exercise price of $15.00 for a net gain to Mr. Swenson of $167,760. As of December 31, 2001 Mr. Swenson had 14,000 vested options for the Company's Stock and 14,000 unvested options for the Company's Stock. The net value of Mr. Swenson's 14,000 vested options on December 31, 2001, based on the closing price of the Company's Stock of $19.00 on December 28, 2001, was $56,000. As of the record date of this Proxy Mr. Swenson had exercised his remaining 14,000 vested options.


COMPENSATION OF DIRECTORS

        Pursuant to the Company's Directors Stock Option Plan, upon election to the Board of Directors on May 31, 2001, one director was granted an option to purchase 10,000 shares of the Company's Common Stock. Pursuant to the Company's Directors Stock Option Plan and upon re-election on May 30, 2001 at the Company's 2001 annual meeting of stockholders, the Company automatically granted an option to purchase 3,000 shares of Common Stock to each of two non-employee directors. The above-mentioned options fully vest upon grant date, expire ten years from grant date, and are exercisable at an exercise price equal to the closing market price of the Common Stock on the grant date. Pursuant to the Director Option Plan, each non-employee director will be automatically granted options to acquire 3,000 shares of Common Stock at an exercise price equal to market value of the Common Stock on the date of each annual meeting of stockholders at which such director is re-elected. The Directors' Option Plan is administered by the Board of Directors.


COMPENSATION COMMITTEE INTERLOCKS AND INSIDER PARTICIPATION

        A. Emmet Stephenson, Jr. serves as a director, Chairman of the Board, and a member of the Company's Compensation Committee. Except for Mr. Stephenson, no officers or employees of the Company participate in deliberations of the Compensation Committee. The Compensation Committee makes salary decisions with input from the Chief Executive Officer; however, the Chief Executive Officer does not participate in deliberations regarding his own compensation. See Summary Compensation Table for management fees and advisory fees paid to A. Emmet Stephenson, Jr., Inc.


EMPLOYMENT CONTRACTS AND TERMINATION OF EMPLOYMENT

        The Company has not entered into any employment contracts, change of control arrangements, or termination of employment arrangements with any named executive officer except for the following: On January 1, 2001, the Company entered into an employment agreement with Michael W. Morgan. The agreement provides for, among other things, an annual base compensation of $270,800 and the executive services of Mr. Morgan as determined by the Board of Directors through July 15, 2004. Effective June 1, 2001, the Company accepted the resignation of Michael W. Morgan as Chief Executive Officer and President of the Corporation. Effective June 1, 2001, Mr. Morgan was elected Vice Chairman of the Board of Directors. The employment agreement between Mr. Morgan and the Company from January 1, 2001 is still effective and Mr. Morgan continues to be compensated by the Company accordingly. On June 1, 2001, the Company entered into an employment agreement with William E. Meade, Jr. who was elected President and Chief Executive Officer of the Corporation by the Board of Directors on June 1, 2001. The agreement provides for, among other things, an annual base compensation of $400,000 and the executive services of Mr. Meade as determined by the Board of Directors through May 2006. Effective August 27, 2001 the Company accepted the resignation letter of Dennis M. Swenson as Chief Financial Officer, Executive Vice President, Secretary, and Treasurer of the Corporation due to his retirement. David I. Rosenthal succeeded Mr. Swenson as Chief Financial Officer, Executive Vice President, Secretary, and Treasurer of the Corporation.

        On January 8, 2001, the Company granted an option to purchase 100,000 shares of common stock to Michael W. Morgan pursuant to the Company's Stock Option Plan. These options vest at a rate of 20% per year beginning January 8, 2002, expire January 8, 2011, and are exercisable at a price of $14.94 per share which was the closing market price of the Company's common stock on the date the option was granted. On May 21, 2001, the Company granted an option to purchase 200,000 shares of Common Stock to William E. Meade, Jr. pursuant to the Company's Stock Option Plan. These options vest at a rate of 20% per year beginning May 21, 2002, expire May 21, 2011, and are exercisable at a price of $17.20 per share which was the closing market price of the Company's Common Stock on the date the option was granted. On August 27, 2001, the Company granted an option to purchase 45,000 shares of Common Stock to David I. Rosenthal pursuant to the Company's Stock Option Plan. These options vest at a rate of 20% per year beginning August 27, 2002, expire August 27, 2011, and are exercisable at a price of $25.26 per share which was the closing market price of the Company's Common Stock on the date the option was granted

        David I. Rosenthal, Executive Vice President and Chief Financial Officer, currently receives an annual base salary of $175,000.


REPORT OF THE COMPENSATION COMMITTEE OF THE BOARD
OF DIRECTORS ON EXECUTIVE COMPENSATION

        This committee report is not deemed to be "soliciting material" or to be "filed" with the Commission or subject to the Commission's proxy rules or to the liabilities of Section 18 of the Exchange Act, and this committee report shall not be deemed to be incorporated by reference into any prior or subsequent filing by the Company under the Securities Act of 1933, as amended (the "Securities Act"), or the Exchange Act.

        The Compensation Committee has responsibility to: (i) recommend to the full Board of Directors salary, bonus, and other benefits, direct and indirect, of the Chairman, President and Chief Executive Officer, Executive Vice Presidents, members of the Board of Directors who are also involved in management of the Company, and such other officers of the Company as are designated from time to time by the Board of Directors; (ii) review and submit recommendations concerning new executive compensation or stock plans; (iii) establish and review corporate policies concerning management perquisites; (iv) assess the Corporation's executive development plan, if any; and (v) recommend director compensation.

        Total executive officer compensation is comprised of salary and grants of options to purchase Common Stock. Executives and other key employees who, in the opinion of the Committee, contribute to the growth, development and financial success of the Company are eligible to be awarded options to purchase Common Stock. These grants are normally made at or above the fair market value on the date of grant and vest over a five-year period. The amount of options granted is impacted both by the level of the employee within the Company's management and the amount of options previously granted to the employee. The Committee considers the value of each executive officer's contribution to the performance of the Company (including the Chief Executive Officer) in determining salary levels and grants of options.

        The 2001 salaries and other compensation of the two current executive officers, the Chairman of the Board, the Vice-Chairman of the Board, and two former executive officers appear in the Summary Compensation Table. Effective January 1, 1997, the Company began paying an annual advisory fee of $245,000 to A. Emmet Stephenson, Jr., Inc. (wholly-owned by A. Emmet Stephenson, Jr., Chairman of the Board).

    By the Compensation Committee:
A. Emmet Stephenson, Jr.
Ed Zschau
Jack D. Rehm


AUDIT COMMITTEE REPORT

        The Audit Committee oversees the Company's financial reporting process on behalf of the Board of Directors. Management has the primary responsibility for the financial statements and the reporting process including the systems of internal controls. In fulfilling its oversight responsibilities, the Committee reviewed the audited financial statements in the Company's Form 10-K for the year ended December 31, 2001 with management including a discussion of the application of generally accepted accounting principles, the reasonableness of significant judgments, and the clarity of disclosures in the financial statements.

        The Committee reviewed with the independent auditors, who are responsible for expressing an opinion on the conformity of those audited financial statements with generally accepted accounting principles, their judgments as to the application of generally accepted accounting principles and such other matters as are required to be discussed with the Committee under Statement on Auditing Standards No. 61. The Committee has received from the independent auditors written disclosures required by Independence Standards Board Standard No. 1, and has discussed with the Company's independent auditors their independence. In addition, the Committee has considered the effect all other fees paid the independent auditors may have on their independence.

        The Committee discussed with the Company's independent auditors the overall scope and plans for their respective audits. The Committee meets with the independent auditors, with and without management present, to discuss the results of their examinations, their evaluations of the Company's internal controls, and the overall quality of the Company's financial reporting. The Committee held three meetings during fiscal year 2001.

        In reliance on the reviews and discussions referred to above, the Committee recommended to the Board of Directors (and the Board has approved) that the audited financial statements be included in the Form 10-K for the year ended December 31, 2001 for filing with the Securities and Exchange Commission. The Committee and the Board have also recommended, subject to shareholder approval, the selection of the Company's independent auditors.

    By the Audit Committee:
Ed Zschau
Jack D. Rehm
Hank Brown

March 1, 2002


STOCK PERFORMANCE GRAPH

        The graph below compares the cumulative total stockholder return on the Common Stock since consummation of the Company's initial public offering in June 1997 with the cumulative total return of the New York Stock Exchange Composite Index ("NYSE") and of the Russell 2000 Index ("Russell") over the same period. The Company does not believe stock price performance shown on the graph below is necessarily indicative of future price performance.

Stock Performance Graph

        The stock performance graph assumes $100 was invested on June 19, 1997.

        The information set forth under the heading "Stock Performance Graph" is not deemed to be "soliciting material" or to be "filed" with the Commission or subject to the Commission's proxy rules or to the liabilities of Section 18 of the Exchange Act, and the graph shall not be deemed to be incorporated by reference into any prior or subsequent filing by the Company under the Securities Act or the Exchange Act.


PROPOSAL 2.
APPROVAL OF APPOINTMENT OF AUDITORS

        The Board of Directors has appointed Ernst & Young LLP, an international firm of independent certified public accountants, to act as independent accountants for the Company and its consolidated subsidiaries for the year ending December 31, 2002. Ernst & Young LLP has been the Company's auditors since the year ended June 30, 1991, and has advised the Company that it does not have any direct or indirect financial interest in the Company or any of its subsidiaries, nor has such firm had any such interest in connection with the Company during the past five years.

Audit Fees

        The aggregate fees billed for professional services rendered by Ernst & Young LLP for its audit of the Company's annual financial statements for the fiscal year ending December 31, 2001, and its reviews of the financial statements included in the Company's Forms 10-Q for the fiscal year, were $166,000.

Financial Information Systems Design and Implementation Fees

        Ernst and Young LLP billed no fees to the Company for financial information systems design and implementation during the most recent fiscal year.

All Other Fees

        The aggregate fees billed to the Company for all other services rendered by Ernst and Young LLP for the most recent fiscal year were $72,000. These fees related primarily to preparation and review of the Company's tax returns.

Auditor Independence

        The audit committee of the board of directors has considered the effect that provision of the services described under "All Other Fees" may have on the independence of Ernst & Young LLP. The audit committee has determined that provision of those services is compatible with maintaining the independence of Ernst & Young LLP as the Company's principal accountants.

        The Audit Committee and the Board of Directors unanimously recommend stockholders vote "FOR" ratification and approval of selection of Ernst & Young LLP as independent auditors for the Company for the year ending December 31, 2001.


STOCKHOLDER PROPOSALS

        Stockholder proposals intended to be presented at the 2003 annual meeting of stockholders of the Company must be received by the Company at its executive offices at 100 Garfield Street, Denver, Colorado 80206, attention to Director of Investor Relations, no later than December 26, 2002 for inclusion in the proxy statement and proxy relating to the 2003 annual meeting of stockholders.


MISCELLANEOUS

        The Company's Annual Report to Stockholders for the year ended December 31, 2001 will be furnished with this Proxy Statement to stockholders of record as of April 10, 2002. The Annual Report to Stockholders for the year ended December 31, 2001 does not constitute a part of the proxy soliciting material.

        Management of the Company is not aware of any other business that may come before the Annual Meeting. However, if additional matters properly come before the Annual Meeting, proxies will be voted at the discretion of the proxy holders.


 

 

By Order of the Board of Directors
/s/ David I. Rosenthal
David I. Rosenthal
Secretary

Dated: April 24, 2002

        The Company's Annual Report on Form 10-K for fiscal year ended December 31, 2001, including consolidated financial statements, required to be filed with the Commission pursuant to Rule 13a-1 of the Exchange Act will be furnished, excluding exhibits, without charge, to any stockholder upon written request. A copy may be requested by writing to the Director of Investor Relations, StarTek, Inc., 100 Garfield Street, Denver, Colorado 80206. The Company's Annual Report on Form 10-K can be obtained over the Internet through the Company's web site. The Company's Internet address is http://www.startek.com. Additionally, the Annual Report on Form 10-K and other information filed with the Commission by the Company can be inspected at and obtained from the Commission at prescribed rates at public reference facilities maintained by the Commission at Room 1024, 450 Fifth Street, N.W., Judiciary Plaza, Washington, D.C. 20549, and at certain regional offices of the Commission located at Northwestern Atrium Center, 500 West Madison Street, Suite 1400, Chicago, Illinois 60661. The Commission maintains a web site at http://www.sec.gov that contains reports, proxies, information statements, and other information regarding the Company that has been filed electronically with the Commission.


APPENDIX A

STARTEK, INC. AND SUBSIDIARIES

MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS

        All statements contained in this Form 10-K, which are not statements of historical facts, are forward-looking statements that involve substantial risks and uncertainties. Forward-looking statements are preceded by terms such as "may", "will", "should", "anticipates", "expects", "believes", "plans", "future", "estimate", "continue", and similar expressions. The following are important factors that could cause actual results to differ materially from those expressed or implied by such forward-looking statements; these include, but are not limited to, inflation and general economic conditions in the Company's and its clients' markets, risks associated with the Company's reliance on principal clients, loss or delayed implementation of a large project or service offering for a principal client, which could cause substantial quarterly variation in the Company's revenues and earnings, difficulties in managing rapid growth, risks associated with rapidly changing technology, dependence on labor force, risks associated with international operations and expansion, control by principal stockholders, dependence on key personnel, dependence on key industries and trends toward outsourcing, risks associated with the Company's contracts, highly competitive markets, risks of business interruptions, volatility of the Company's stock price, risks related to the Company's investment in and notes receivable from Gifts.com, Inc., risks related to the Company's Internet web site operations, risks related to the Company's portfolio of Internet domain names, and risks related to changes in valuation of the Company's investments. These factors include risks and uncertainties beyond the Company's ability to control; and, in many cases, the Company and its management cannot predict the risks and uncertainties that could cause actual results to differ materially from those indicated by use of forward-looking statements. Similarly, it is impossible for management to foresee or identify all such factors. As such, investors should not consider the foregoing list to be an exhaustive statement of all risks, uncertainties, or potentially inaccurate assumptions. All forward-looking statements herein are made as of the date hereof, and the Company undertakes no obligation to update any such forward-looking statements. All forward-looking statements herein are qualified in their entirety by information set forth in "Management's Discussion and Analysis of Financial Condition and Results of Operations"—"Risk Factors" appearing elsewhere in this Form 10-K.

Overview

        StarTek has historically generated revenues through the performance of process management services, which include a comprehensive offering of supply chain management services, high-end inbound technical support, provisioning management for complex telecommunications systems, and E-commerce support and fulfillment. Substantially all of the Company's significant arrangements with its clients for its services generate revenues based, in large part, on the number and duration of customer inquiries, and the volume, complexity and type of components involved in the handling of clients' products. Changes in the complexity or type of components in the product units assembled by the Company may have an affect on the Company's revenues, independent of the number of product units assembled.

        An essential element of the Company's ability to grow is availability of capacity to readily provide for the needs of new clients and the increasing needs of existing clients. StarTek currently operates from facilities in the United States, United Kingdom, and Canada. The Company's capacity expanded during 2001 through: i) purchase of a 49,000 square foot building in Kingston, Ontario; ii) lease of a 20,000 square foot space in Kingston, Ontario; and iii) lease of 74,000 square foot space in Cornwall, Ontario. Management believes StarTek's existing facilities are adequate for the Company's current and near-term operations, but continued capacity expansion will be required to support continued growth. Management intends to maintain a certain amount of excess capacity to enable StarTek to readily provide for the needs of new clients and the increasing needs of existing clients.

        The Company frequently purchases components of its clients' products as an integral part of its process management services and in advance of providing its product assembly and packaging services. These components are packaged, assembled, and held by StarTek pending shipment. The Company generally has the right to be reimbursed from clients for unused inventories. Client-owned inventories are not valued in the Company's balance sheet. See Note 1 and 5 to the consolidated financial statements set forth herein for a further description of the Company's inventories.

Results of Operations

        The following table should be read in conjunction with the consolidated financial statements and notes thereto included elsewhere in this Form 10-K, and sets forth certain consolidated income statement data expressed as a percentage of revenues:

 
  Year Ended December 31,
 
 
  1999
  2000
  2001
 
Revenues   100.0 % 100.0 % 100.0 %
Cost of services   81.3   76.5   75.4  
   
 
 
 
Gross profit   18.7   23.5   24.6  
Selling, general and administrative expenses   9.9   10.4   14.2  
   
 
 
 
Operating profit   8.8   13.1   10.4  
Net interest income and other   1.4   2.3   2.4  
Loss on impaired investments       (8.5 )
   
 
 
 
Income before income taxes   10.2   15.4   4.3  
Income tax expense   3.8   5.7   1.6  
   
 
 
 
Net income   6.4 % 9.7 % 2.7 %
   
 
 
 

2001 Compared to 2000

        Revenues.    Revenues decreased $18.1 million, or 9.1%, from $200.7 million in 2000 to $182.6 million in 2001. This decrease was largely due to reduced revenue from the supply chain management services, partially offset by increased technical support services.

        Costs of Services.    Cost of services decreased $16.0 million, or 10.4%, from $153.6 million in 2000 to $137.6 million in 2001. As a percentage of revenues, cost of services was 76.5% and 75.4% in 2000 and 2001, respectively. This percentage decreased primarily due to an increase in high margin business.

        Gross Profit.    Due to the foregoing factors, gross profit decreased $2.2 million in 2001, or 4.6%, from $47.1 million in 2000 to $44.9 million in 2001. As a percentage of revenues, gross profit was 23.5% and 24.6% in 2000 and 2001, respectively.

        Selling, General, and Administrative Expenses.    Selling, general and administrative expenses increased $5.0 million, or 23.8%, from $20.9 million in 2000 to $25.9 million in 2001. As a percentage of revenues, selling, general and administrative expenses increased from 10.4% in 2000 to 14.2% in 2001. This increase was the result of facility expansions to support growth in technical support services and expenses incurred to attract and hire senior level managers during the year.

        Operating Profit.    As a result of the foregoing factors, operating profit decreased $7.1 million or 27.2% from $26.1 million in 2000 to $19.0 million in 2001. As a percentage of revenues, operating profit decreased from 13.1% in 2000 to 10.4% in 2001.

        Net Interest Income and Other.    Net interest income and other decreased $0.4 million or 8.5% from $4.7 million in 2000 to $4.3 million in 2001. The majority of net interest income and other continues to be derived from cash equivalents and investment balances, partially offset by interest expense incurred as a result of the Company's various debt and lease arrangements. The decrease is the result of lower interest rates in 2001.

        Loss on Impaired Investments.    The Company recorded a loss on impaired investments of $15.5 million, or 8.5% of revenue, in 2001. This loss was the result of the impairment of two investments. The first impairment, for $3.1 million, was related to the Company's investment in Six Sigma, LLC and occurred due to the bankruptcy filing of Six Sigma, LLC because of alleged misappropriation of funds from its customer. The second impairment, for $12.4 million, was related to the Company's investment in Gifts.com, Inc. and resulted from continued operating losses, negative cash flows, and a deficiency in working capital of Gifts.com, Inc. Management intends to actively pursue recovery of these investments to the extent possible.

        Income Before Income Taxes.    As a result of the foregoing factors, income before income taxes decreased $22.9 million, or 74.4%, from $30.8 in 2000 to $7.9 million in 2001. As a percentage of revenues, income before income taxes decreased from 15.4% in 2000 to 4.3% in 2001.

        Income Tax Expense.    Income tax expense for 2000 and 2001 reflects a provision for federal, state, and foreign income taxes at an effective rate of 37.0% and 38.2% respectively.

        Net Income.    Based on the factors discussed above, net income decreased $14.5 million, or 74.9%, from $19.4 million in 2000 to $4.9 million in 2001.

2000 Compared to 1999

        Revenues.    Revenues decreased $4.5 million, or 2.2%, from $205.2 million in 1999 to $200.7 million in 2000. This decrease was largely due to reduced revenue from the Company's largest client and culling of less profitable business, partially offset by increased services provided to certain other clients.

        Cost of Services.    Cost of services decreased $13.3 million, or 7.9%, from $166.9 million in 1999 to $153.6 million in 2000. As a percentage of revenues, cost of services was 81.3% and 76.5% in 1999 and 2000, respectively. This percentage decreased primarily due to an improving mix of business, cost controls, and culling of less profitable business.

        Gross Profit.    Due to the foregoing factors, gross profit increased $8.8 million in 2000, or 22.9%, from $38.3 million in 1999 to $47.1 million in 2000. As a percentage of revenues, gross profit was 18.7% and 23.5% in 1999 and 2000, respectively.

        Selling, General and Administrative Expenses.    Selling, general and administrative expenses increased $0.6 million, or 3.0%, from $20.3 million in 1999 to $20.9 million in 2000. As a percentage of revenues, selling, general and administrative expenses increased from 9.9% in 1999 to 10.4% in 2000.

        Operating Profit.    As a result of the foregoing factors, operating profit increased from $18.0 million in 1999 to $26.1 million in 2000. As a percentage of revenues, operating profit increased from 8.8% in 1999 to 13.1% in 2000.

        Net Interest Income and Other.    Net interest income and other was $2.8 million in 1999 and $4.7 million in 2000. The majority of net interest income and other continues to be derived from cash equivalents and investment balances, partially offset by interest expense incurred as a result of the Company's various debt and lease arrangements.

        Income Before Income Taxes.    As a result of the foregoing factors, income before income taxes increased $10.0 million, or 48.0%, from $20.8 million in 1999 to $30.8 million in 2000. As a percentage of revenues, income before income taxes increased from 10.2% in 1999 to 15.4% in 2000.

        Income Tax Expense.    Income tax expense for 1999 and 2000 reflects a provision for federal, state, and foreign income taxes at an effective rate of 37.5% and 37.0%, respectively.

        Net Income.    Based on the factors discussed above, net income increased $6.4 million, or 49.1%, from $13.0 million in 1999 to $19.4 million in 2000.

Liquidity and Capital Resources

        Since its initial public offering in 1997, the Company has primarily financed its operations, liquidity requirements, capital expenditures, and capacity expansion through cash flows from operations, and to a lesser degree, through various forms of debt and leasing arrangements.

        The Company had a $5.0 million secured line of credit with Wells Fargo Bank West, N.A. (the "Bank") that matured on April 30, 2001. The Company has established an unsecured $10.0 million line of credit with the Bank. Borrowing under the new line of credit bears interest at the Bank's prime rate minus 1% (3.75% as of December 31, 2001). Under this new line of credit, the Company is required to maintain minimum tangible net worth of $65.0 million and operate at a profit (excluding any adjustments of carrying value pertaining to Gifts.com, Inc). The Company may not pay dividends in an amount that would cause a failure to meet these financial covenants. As of December 31, 2001 and the date of this Form 10-K, the Company was in compliance with the financial covenants pertaining to the unsecured line of credit and $10.0 million was available under this line of credit.

        On June 29, 2001, the Company purchased a 49,000 square foot building in Kingston, Ontario. The Company's investment in this facility totaled $7.1 million. The facility is principally used for a call center supporting a telecommunications client and for general office use and other services offered by the company.

        As of December 31, 2001, the Company had cash, cash equivalents, and investment balances of $50.1 million, working capital of $59.1 million, and stockholders' equity of $95.6 million. Cash and cash equivalents are not restricted. See "Quantitative and Qualitative Disclosure About Market Risk" set forth herein for further discussions regarding the Company's cash, cash equivalents, investments available for sale, and trading securities.

        Net cash provided by operating activities was $11.0 million and $25.9 million for the years ended December 31, 2000 and 2001, respectively. This increase was primarily a result of a decrease in net purchases of trading securities, partially offset by net changes in operating assets. Without the effect of net purchases/sales of trading securities, operating cash flows were $16,973, $24,720, and $19,534 in 1999, 2000, and 2001, respectively.

        Net cash used in investing activities was $5.3 million and $34.5 million for the years ended December 31, 2000 and 2001, respectively. This increase was primarily due to an increase in purchases of property, plant, and equipment and the increased net purchases of investments available for sale.

        Net cash provided by financing activities was $4.8 million and $1.1 million for the years ended December 31, 2000 and 2001, respectively. Financing activities, during both periods, consisted of principal payments on borrowings, offset by proceeds from exercises of employee stock options and borrowings.

        The effect of currency exchange rate changes on translation of the Company's United Kingdom, Singapore and Canada operations was not substantial during the year 2001. Terms of the Company's agreements with clients and subcontractors are typically in US dollars except for certain agreements related to its United Kingdom and Canada operations. If the international portion of the Company's business continues to grow, more revenues and expenses will be denominated in foreign currencies, which increases the Company's exposure to fluctuations in currency exchange rates. See "Quantitative and Qualitative Disclosure About Market Risk" set forth herein for a further discussion of the Company's exposure to foreign currency exchange risks in connection with its investments.

        Management believes the Company's cash, cash equivalents, investments, anticipated cash flows from future operations, and $10.0 million line of credit will be sufficient to support its operations, capital expenditures, and various repayment obligations under its debt and lease agreements for the foreseeable future. Liquidity and capital requirements depend on many factors, including, but not limited to, the Company's ability to retain or successfully and timely replace its principal clients and the rate at which the Company expands its business, whether internally or through acquisitions and strategic alliances. To the extent funds generated from sources described above are insufficient to support the Company's activities in the short or long-term, the Company will be required to raise additional funds through public or private financing. No assurance can be given that additional financing will be available, or if available, it will be available on terms favorable to the Company.

Contractual Obligations (in thousands)

 
  Less than
1 year

  1-3
years

  4-5
years

  After
5 years

  Total
Long-term debt(1)   $ 3,605   $ 5,116   $ 1,791   $ 1,294   $ 11,806
Operating leases(2)     1,211     1,702     1,457     2,516     6,886
   
 
 
 
 
Total Contractual Obligations   $ 4,816   $ 6,818   $ 3,248   $ 3,810   $ 18,692
   
 
 
 
 

(1)
Long-term debt consists of fixed rate equipment loans ranging from 5.0% to 7.9%, variable rate equipment loans, non-interest bearing promissory notes, and other debt obligations.

(2)
The Company leases facilities and equipment under various non-cancelable operating leases.

Critical Accounting Policies and Judgments

        The Company recognizes revenues as process management services are completed. The Company's cost of services include labor, telecommunications, materials, and freight expenses that are variable in nature, and certain facility expenses. All other operating expenses, including expenses related to technology support, sales and marketing, human resources, and other administrative functions not allocable to specific client services, are included in selling, general and administrative expenses, which generally tend to be either semi-variable or fixed in nature.

        In preparing its financial statements, the Company is required to make estimates and assumptions that affect the reported amounts of assets and liabilities and the disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. The Company evaluates its estimates and judgments on an ongoing basis, including those related to bad debts, inventory valuations, property, plant and equipment, intangible assets, income taxes, restructuring costs, contingences, and litigation. The Company bases its estimates and judgments on historical experience and on various other factors that management believes to be reasonable under the circumstances. Actual results may differ from these estimates.

        The most significant judgments made in the Company's financial statements for 2001 involve the Company's impairment of its investments in Six Sigma LLC and Gifts.com, Inc. The Company based its decision to show these investments as impaired on analysis of operating results and legal filings. The Company will continue to pursue recovery of these investments.

        The Company exercises judgment in evaluating its long-lived assets for impairment. Management believes the Company's businesses will generate sufficient undiscounted cash flow to more than recover the investments it has made in property, plant and equipment.

New Accounting Pronouncements

        In June 2001, the Financial Accounting Standards Board ("FASB") issued SFAS No. 141, "Business Combinations", and SFAS No. 142, "Goodwill and Other Intangible Assets". SFAS No. 141 requires that the purchase method of accounting be used for all business combinations initiated after June 30, 2001. SFAS No. 141 also includes guidance on the initial recognition and measurement of goodwill and other intangible assets arising from business combinations completed after June 30, 2001. SFAS No. 143 prohibits the amortization of goodwill intangible assets with indefinite useful lives. SFAS No. 142 requires that these assets be reviewed for impairment at least annually. Intangible assets with finite lives will continue to be amortized over their estimated useful lives. The Company adopted SFAS No. 141 and No. 142 on January 1, 2002 and the adoption of these statements did not result in any material impact.

        In June 2001, the FASB issued SFAS No. 143, "Accounting for Asset Retirement Obligations". SFAS No. 143 addresses financial accounting and reporting for obligations associated with the retirement of tangible long-lived assets and associated asset retirement costs. The Company will adopt SFAS No. 143 in the first quarter of fiscal year 2003. The Company believes the adoption of SFAS No. 143 will not have a material impact on the Company.

        In August 2001, the FASB issued SFAS No. 144, "Accounting for the Impairment or Disposal of Long-Lived Assets", which establishes one accounting model to be used for long-lived assets to be disposed of by sale and broadens the presentation of discontinued operations to include more disposal transactions. SFAS No. 144 supersedes SFAS No. 121, "Accounting for the Impairment of Long-Lived Assets to Be Disposed Of", and the accounting and reporting provisions of Accounting Principles Board Opinion No. 30, "Reporting the Results of Operations-Reporting the Effects of Disposal of a Segment of a Business, and Extraordinary, Unusual and Infrequently Occurring Events and Transactions". The Company adopted SFAS No. 144 on January 1, 2002 and the adoption of this statement did not result in any material impact.

Inflation and General Economic Conditions

        Although management cannot accurately anticipate effects of domestic and foreign inflation on the Company's operations, management does not believe inflation has had, or is likely in the foreseeable future to have, a material adverse effect on the Company's results of operations or financial condition.

Risk Factors

Reliance on Principal Client Relationships

        Microsoft Corporation ("Microsoft") accounted for 70.4% and 48.4% of the Company's revenues for the year ended December 31, 2000 and 2001, respectively. AT&T Wireless Services, Inc. and AT&T Corporation accounted for 19.1% and 10.8% of the Company's revenues for the year ended December 31, 2001, respectively. Loss of a principal client and/or changes in timing or termination of a principal client's product launch or service offering would have a material adverse effect on the Company's business, revenues, operating results, and financial condition. The Company provides various outsourced services to various divisions of Microsoft, which began its outsourcing relationship with the Company in April 1996. There can be no assurance the Company will be able to retain its principal clients or, if it were to lose its principal clients, would be able to timely replace such clients with clients that generate a comparable amount of revenues. Additionally, the amount and growth rate of revenues derived from its principal clients in the past is not necessarily indicative of revenues that may be expected from such clients in the future.

Variability of Quarterly Operating Results

        The Company's business is seasonal and is at times conducted in support of product launches for new and existing clients. Historically, the Company's revenues have been substantially lower in the quarters preceding the fourth quarter due to timing of its clients' marketing programs and product launches, which are typically geared toward the holiday buying season. However, the Company's revenues and operating results for the year ended December 31, 2001 are not necessarily indicative of revenues or operating results that may be experienced in future periods. Additionally, the Company has experienced and expects to continue to experience, quarterly variations in revenues and operating results as a result of a variety of factors, many of which are outside the Company's control, including: (i) timing of existing and future client product launches or service offerings; (ii) expiration or termination of client projects; (iii) timing and amount of costs incurred to expand capacity in order to provide for further revenue growth from existing and future clients; (iv) seasonal nature of certain clients' businesses; (v) cyclical nature of certain high technology clients' businesses; and (vi) changes in the amount and growth rate of revenues generated from the Company's principal clients.

Dependence on the Success of Clients' Products and Services

        In substantially all of our client programs, the Company generates revenues based, in large part, on the amount of products and services demanded by our clients' customers. Consequently, and due to the inbound nature of the Company's business, the amount of revenues generated from any particular client program is dependent upon consumers interest in, and use of the clients' products and/or services.

Highly Competitive Markets

        The markets in which StarTek operates are highly competitive. Management expects competition to persist and intensify in the future. The Company's competitors include small firms offering specific applications, divisions of large companies, large independent firms and, most significantly, in-house operations of StarTek's existing and potential clients. A number of competitors have or may develop financial and other resources greater than those of the Company. Similarly, there can be no assurance additional competitors with greater name recognition and resources than the Company will not enter the markets in which the Company operates. In-house operations of the Company's existing and potential clients are significant competitors of the Company. As a result, StarTek's performance and growth could be materially and adversely affected if its clients decide to provide in-house services currently outsourced, or if potential clients retain or increase their in-house capabilities. Moreover, a decision by its principal client to consolidate its outsourced services with a company other than StarTek would materially and adversely affect the Company's business. Additionally, competitive pressures from current or future competitors could result in substantial price erosion, which could materially and adversely affect the Company's business, results of operations, and financial condition.

Difficulties in Managing Business Undergoing Rapid Growth

        The Company has experienced rapid growth in years prior to 2001 and anticipates future growth. Anticipated growth depends on a number of factors, including the Company's ability to: (i) initiate, develop, and maintain new and existing client relationships, particularly relationships with its principal client(s); (ii) expand its sales and marketing organization; (iii) recruit, motivate, and retain qualified management, customer support, and other personnel; (iv) rapidly expand capacity of its existing facilities or identify, acquire or lease suitable additional facilities on acceptable terms and complete build-outs of such facilities in a timely and economic fashion; (v) provide high quality services to its clients; and (vi) maintain relationships with high-quality and reliable suppliers. Continued rapid growth can be expected to place significant strain upon the Company's management, employees, operations, operating and financial systems, and other resources. To accommodate such growth and to compete effectively, the Company must continue to implement and improve its information systems, procedures, and controls and expand, train, motivate, and manage its workforce. There can be no assurance the Company's personnel, systems, procedures, and controls will be adequate to support the Company's future operations. Further, there can be no assurance the Company will be able to maintain or accelerate its current growth, effectively manage its expanding operations, or achieve planned growth on a timely and profitable basis. If the Company is unable to manage growth effectively or if growth does not occur, its business, results of operations, and financial condition could be materially and adversely affected.

Risks Associated with Rapidly Changing Technology

        Continued and substantial world-wide use and development of the Internet as a delivery system for computer software, hardware, computer games, other computer related products, and products in general could significantly and adversely affect demand for the Company's services. Additionally, the Company's success is significantly dependent on its computer equipment, telecommunications equipment, software systems, operating systems, and financial systems. There can be no assurance that the Company will be able to develop and market any new services, or that such services will be commercially successful, or clients' and competitors' technologies or services will not render the Company's services obsolete. Furthermore, the Company's failure to successfully and timely implement sophisticated technology or to respond effectively to technological changes in general, would have a material adverse effect on the Company's success, growth prospects, results of operations, and financial condition.

Dependence on Labor Force

        StarTek's success is largely dependent on its ability to recruit, hire, train, and retain qualified employees. The Company's business is labor intensive and continues to experience relatively high personnel turnover. The Company's operations, especially its technical support teleservices, generally require specially trained employees. Increases in the Company's employee turnover rate could increase the Company's recruiting and training costs and decrease its operating efficiency and productivity. Also, the addition of new clients or implementation of new projects for existing clients may require the Company to recruit, hire, and train personnel at accelerated rates. There can be no assurance that the Company will be able to successfully recruit, hire, train, and retain sufficient qualified personnel to adequately staff for existing business or future growth. Additionally, since a substantial portion of the Company's operating expenses consist of labor related costs, continued labor shortages together with increases in wages (including minimum wages as mandated by the US federal government, employee benefit costs, employment tax rates, and other labor related expenses) could have a material adverse effect on StarTek's business, operating profit, and financial condition.

Risks Associated with the Company's Contracts

        The Company typically enters into written agreements with each client for outsourced services, or performs services on a purchase order basis. Under substantially all of the Company's significant arrangements with its clients, including its principal clients, the Company typically generates revenues based on the number and duration of customer inquiries, and volume, complexity, and type of components involved in its clients' products. Consequently, the amount of revenues generated from any particular client is generally dependent upon customers' purchase and use of that clients' products. There can be no assurance as to the number of customers who will be attracted to the products of the Company's clients or that the Company's clients will continue to develop new products that will require the Company's services. Although the Company currently seeks to sign multi-year contracts with its clients, the Company's contracts generally: (i) permit termination upon relatively short notice by its clients; (ii) do not designate the Company as its clients' exclusive outsourcing service provider; (iii) do not penalize its clients for early termination, and; (iv) generally hold the Company responsible for work performed which does not meet certain pre-defined specifications. To the extent the Company works on a purchase order basis, agreements with its clients frequently do not provide for minimum purchase requirements, except in connection with certain of its technical support services. Certain of the Company's contracts require the Company, through its wholly-owned subsidiaries and for certain of its facilities and services, to maintain ISO certification.

Risks Associated with General Economic Conditions

        StarTek operates within US and international economies that are subject to various economic, market and other factors. The Company, as well as its clients, can be particularly vulnerable to recession or other significant economic events or downturn. The US economy and related financial markets have experienced generally downward fluctuations in the past twelve months. Economic instability or continued recession may continue for the foreseeable future. These broad economic factors can adversely affect StarTek's revenue and profit margins.

Risks Associated with International Operations and Expansion

        StarTek currently conducts business in the United Kingdom and Canada, in addition to its US operations. International operations accounted for 21.5% of the Company's revenues for the year ended December 31, 2001. There can be no assurance that the Company will be able to continue or expand its capacity to market, sell, and deliver its services in international markets, or develop relationships with other businesses to expand its international operations. Additionally, there are certain risks inherent in conducting international business, including: (i) exposure to foreign currency fluctuations against the US dollar; (ii) competition from others regarding labor and material costs; (iii) potentially longer working capital cycles; (iv) greater difficulties in collecting accounts receivable; (v) difficulties in complying with a variety of foreign laws and foreign tax regulations; (vi) unexpected changes in foreign government programs, policies, regulatory requirements and labor laws; (vii) difficulties in staffing and effectively managing foreign operations; and (viii) political instability and adverse tax consequences. There can be no assurance that one or more of such factors will not have a material adverse effect on the Company's international operations and, consequently, on the Company's business, results of operations, growth prospects, and financial condition.

Control by Principal Stockholders

        As of February 7, 2002, A. Emmet Stephenson, Jr., Chairman of the Board and co-founder of the Company, and his family beneficially own approximately 62.2% of the Company's outstanding common stock. As a result, Mr. Stephenson and his family will be able to elect the entire Board of Directors of the Company and to control substantially all other matters requiring action by the Company's stockholders. Additionally, substantially all of the Company's revenues, operating expenses, and operating results in general are derived from the Company's wholly-owned subsidiaries. Mr. Stephenson is the sole director for each of the Company's wholly-owned subsidiaries. Such voting concentration may discourage, delay or prevent a change in control of the Company and its wholly-owned subsidiaries.

Dependence on Key Personnel

        The Company's success to date has depended in part on the skills and efforts of Mr. Stephenson. As of February 7, 2002, Mr. Stephenson and his family beneficially own approximately 62.2% and of the Company's outstanding common stock, respectively. Mr. Stephenson has not entered into an employment agreement with the Company and there can be no assurance that the Company can retain the services of Mr. Stephenson. In May 2001, the Company entered into an employment agreement with William E. Meade, Jr. The agreement provides for, among other things, the services of Mr. Meade as the Company's Chief Executive Officer, President and member of the Board of Directors through May 2006. The loss of Mr. Stephenson, Mr. Meade, or the Company's inability to hire and retain other qualified officers, directors and key employees, could have a material adverse effect on the Company's success, growth prospects, results of operations, and financial condition.

Dependence on Key Industries and Trends Toward Outsourcing

        StarTek's current client base generally consists of companies engaged primarily in the computer software, computer hardware, Internet, E-commerce, technology, and telecommunications industries. The Company's business and growth is largely dependent on continued demand for its services from clients in these industries and industries targeted by the Company, and current trends in such industries to outsource various non-core functions which are offered on an outsourced basis by the Company. A general economic downturn in the computer industry or in other industries targeted by the Company, or a slowdown or reversal of the trend in these industries to outsource services provided by the Company, could materially and adversely affect the Company's business, results of operations, growth prospects, and financial condition.

Risks of Business Interruptions

        StarTek's operations depend on its ability to protect its facilities, clients' products, confidential client information, computer equipment, telecommunications equipment, and software systems against damage from Internet interruption, fire, power loss, telecommunications interruption, E-commerce interruption, natural disaster, theft, unauthorized intrusion, computer viruses, other emergencies, and ability of its suppliers to deliver component parts quickly. While the Company maintains certain procedures and contingency plans to minimize the detrimental impact of such events, there can be no assurance such procedures and plans will be successful. In the event the Company experiences temporary or permanent interruptions or other emergencies at one or more of its facilities, the Company's business could be materially and adversely affected and the Company may be required to pay contractual damages to its clients, or allow its clients to terminate or renegotiate their arrangements with the Company. While the Company maintains property and business interruption insurance, such insurance may not adequately and/or timely compensate the Company for all losses it may incur. Further, some of the Company's operations, including telecommunication systems and telecommunication networks, and the Company's ability to timely and consistently access and use 24 hours per day, seven days per week, telephone, Internet, E-commerce, E-mail, facsimile connections, and other forms of communication are substantially dependent upon telephone companies, Internet service providers, and various telecommunications infrastructure. If such communications are interrupted on a short or long-term basis, the Company's services would be similarly interrupted and delayed.

Volatility of Stock Price

        The market price of StarTek's common stock has been highly volatile and could be subject to wide fluctuations in response to quarterly variations in operating results, the success of the Company in implementing its business and growth strategies, announcements of new contracts or contract cancellations, announcements of technological innovations or new products and services by the Company or its competitors, changes in financial estimates by securities analysts, or other events or factors. Additionally, the stock market has experienced substantial price and volume fluctuations that have particularly affected the market prices of equity securities of many companies, and that have often been unrelated to the operating performance of such companies. These broad market fluctuations may adversely affect the market price of StarTek's common stock. Additionally, since only a minority portion of StarTek's outstanding common stock is currently available for trading without restriction under Rule 144, and since such stock sometimes trades at a relatively low volume level, any change in demand for such stock can be expected to substantially influence market prices of StarTek's outstanding common stock. The price of StarTek, Inc. shares varied from a low of $11.60 to a high of $26.60 during 2001.

Risks related to the Company's portfolio of Internet domain names

        Through its wholly-owned subsidiary Domain.com, Inc., the Company owns a portfolio of Internet domain names. The estimated fair market value of domain names owned by the Company is difficult to assess because the Company, to date, has had limited activity related to its Internet domain name portfolio. An investor in the Company's common stock must consider the challenges, risks, and uncertainties frequently encountered by early stage companies using new and unproven business models in new and rapidly evolving markets. These challenges influencing the Company's ability to benefit from its portfolio of Internet domain names include the Company's ability to: (i) execute on its business model; (ii) increase brand recognition of the Internet domain names within the Company's portfolio; and (iii) protect trademarks, service marks, and copyrights related to the domain names. These and other uncertainties generally attributable to businesses engaging in E-commerce and the Internet must be considered when evaluating the Company's portfolio of Internet domain names, and prospects of the Company's Internet web site operations anticipated to be developed from these domain names.


APPENDIX B

STARTEK, INC. AND SUBSIDIARIES

QUANTITATIVE AND QUALITATIVE DISCLOSURE ABOUT MARKET RISK

        The following discusses the Company's exposure to market risks related to changes in interest rates and other general market risks, equity market prices and other general market risks, and foreign currency exchange rates as of December 31, 2001. All of the Company's investment decisions are supervised or managed by its Chairman of the Board. The Company's investment portfolio policy, approved and amended by the Board of Directors during 1999, provides for investment objectives and portfolio allocation guidelines. This discussion contains forward-looking statements subject to risks and uncertainties. Actual results could vary materially as a result of a number of factors, including but not limited to, changes in interest and inflation rates or market expectations thereon, equity market prices, foreign currency exchange rates, and those set forth in the "Management's Discussion and Analysis of Financial Condition and Results of Operations"—"Risk Factors" section of this Form 10-K. Also see Note 1 and 3 to the consolidated financial statements set forth herein for a further discussion of the Company's cash, cash equivalents, and investments.

Interest Rate Sensitivity and Other General Market Risks

        Cash and Cash Equivalents.    The Company had $14.3 million in cash and cash equivalents, which consisted of: (i) $13.8 million invested in various money market funds, overnight investments, and various commercial paper securities at a combined weighted average interest rate of approximately 1.8%; and (ii) $0.5 million in various non-interest bearing accounts. Cash and cash equivalents are not restricted. Management considers cash equivalents to be short-term, highly liquid investments readily convertible to known amounts of cash, and so near their maturity they present insignificant risk of changes in value because of changes in interest rates. The Company does not expect any substantial loss with respect to its cash and cash equivalents as a result of interest rate changes, and estimated fair value of its cash and cash equivalents approximates original cost.

        Investments Available for Sale.    The Company had investments available for sale, which, in aggregate, had an original cost of $30.9 million and a fair market value of $27.3 million. Investments available for sale generally consisted of corporate bonds, bond mutual funds, and various forms of equity securities. The Company's investment portfolio is subject to market risk and interest and inflation rate risks. These investments will fall in value if interest and/or inflation rates thereon increase.

        Fair market value of and estimated cash flows from the Company's investments in corporate bonds are substantially dependent upon credit worthiness of certain corporations expected to repay their debts to the Company. If such corporations' financial condition and liquidity adversely changes, the Company's investments in their debts can be expected to be materially and adversely affected.

        The table below provides information about maturity dates and corresponding weighted average interest rates related to certain of the Company's investments available for sale:

 
   
  Expected Maturity Date
—Cost—
(dollars in thousands)

   
 
  Weighted Average
Interest Rates

   
 
  1 year
  2 years
  3 years
  4 years
  5 years
  Thereafter
  Total
  Fair Value
Corporate bonds   8.17 % $ 5,636           $   $       $ 5,636   $ 4,895
Corporate bonds   6.42 %     $ 4,028                     4,028     3,966
Corporate bonds   16.92 %         $ 975                 975     1,200
Corporate bonds   6.69 %                     $ 2,839     2,839     2,976
       
 
 
 
 
 
 
 
Total       $ 5,636   $ 4,028   $ 975   $   $   $ 2,839   $ 13,478   $ 13,037
       
 
 
 
 
 
 
 

        Management believes the Company has the ability to hold the foregoing investments until maturity, and therefore, if held to maturity, the Company would not expect the future proceeds from these investments to be affected, to any significant degree, by the effect of a sudden change in market interest rates. Declines in interest rates over time will, however, reduce the Company's interest income derived from future investments.

        As part of its investments available for sale portfolio, the Company was invested in equity securities which, in aggregate, had an original cost of $17.4 million and a fair market value of $14.3 million.

        Outstanding Debt of the Company.    The Company had outstanding debt of $11.8 million as of December 31, 2001, $0.9 million of which bears interest at an annual fixed rate of 7.0%, and $1.3 million of which bears no interest as long as the Company complies with the terms of this debt arrangement. On October 22, 1999, the Company completed an equipment loan, $1.0 million outstanding, whereby the Company is expected to repay its debt at a variable rate of interest (3.15% at December 31, 2001) over a forty-eight month period. On December 14, 2000 the Company completed an equipment loan, $1.6 million outstanding whereby the Company is expected to repay its debt at an annual fixed rated of interest of 7.65% over a forty-eight month period. On November 2, 2001, the Company entered into an equipment loan with Key Equipment Finance Canada Limited for financing of equipment to be used in the Company's Canadian facilities in the amount of $6.4 million US. The loan bears interest at 5.02% to be repaid over a 48-month period. As of December 31, 2001, US $6.2 million was outstanding on this loan. This loan is secured with the title of the equipment purchased as collateral. There is a penalty if the loan is prepaid before the end of the second year. On December 6, 2001, the Company entered into an equipment loan with Key Equipment Finance Canada Limited for financing of equipment to be used in the Company's Canadian facilities in the amount of $0.7 million US. The loan bears interest at 5.41% to be repaid over a 48-month period. As of December 31, 2001, $0.7 million US was outstanding on this loan. This loan is secured with the title of the equipment purchased as collateral. There is a penalty if the loan is prepaid before the end of the second year. The Company is required, from time to time, to maintain certain operating ratios. As of December 31, 2001 and the date of this Form 10-K, the Company was in compliance with these financial covenants.

        Management believes a hypothetical 10.0% increase in interest rates would not have a material adverse affect on the Company. Increases in interest rates would, however, increase interest expense associated with the Company's existing variable rate equipment loan and future borrowings by the Company, if any. For example, the Company may from time to time effect borrowings under its $10 million line of credit for general corporate purposes, including working capital requirements, capital expenditures, and other purposes related to expansion of the Company's capacity. Borrowings under the $10 million line of credit bear interest at the lender's prime rate minus 1% (3.75% as of December 31, 2001). As of December 31, 2001 and the date of this Form 10-K, the Company was in compliance with the financial covenants pertaining to the line of credit. The Company has not hedged against interest rate changes.

Equity Price Risks and Other General Market Risks

        Equity Securities.    The Company held in its investments available for sale portfolio certain equity securities with original cost and fair market value, in aggregate, of $17.4 million and $14.3 million, respectively. Equity securities primarily consisted of publicly traded common stock of US based companies, equity mutual funds, and real estate investment trusts. A substantial decline in values of equity securities and equity prices in general would have a material adverse affect on the Company's equity investments. Also, prices of common stocks held by the Company would be materially and adversely affected by increasing inflation and/or interest rates or market expectations thereon, poor management, shrinking product demand, and other risks that may affect single companies, as well as groups of companies. The Company has partially hedged against some equity price changes.

        Trading Securities.    As of December 31, 2001 the Company was invested in trading securities, which, in aggregate, had an original cost and fair market value of $8.3 million and $8.5 million, respectively. Trading securities consisted primarily of US and international mutual funds, investments in limited partnerships, and US equity securities. Trading securities were held to meet short-term investment objectives. As part of trading securities and as of December 31, 2001, the Company had sold call options for a total of 33,500 shares of US equity securities which, in aggregate, generated proceeds and had a market value of $0.03 million and $0.03 million, respectively, and sold put options for a total of 211,000 shares of US equity securities which, in aggregate, generated proceeds and had a market value of $0.13 million and $0.09 million, respectively. The foregoing call and put options were reported net as components of trading securities, and upon their expiration on January 18 and February 15, 2002, respectively, the proceeds thereof were reported as income.

        Risk of loss to the Company in the event of nonperformance by any party is not considered substantial. Because of potential limited liquidity of some of these instruments, recorded values of these transactions may be different from values that might be realized if the Company were to sell or close out the transactions. Such differences are not considered substantial to the Company's results of operations, financial condition, or liquidity. The foregoing call and put options, may involve elements of credit and market risks in excess of the amounts recognized in the Company's financial statements. A substantial decline and/or change in value of equity securities, equity prices in general, international equity mutual funds, investments in limited partnerships, and/or call and put options could have a material adverse affect on the Company's portfolio of trading securities. Also, trading securities could be materially and adversely affected by increasing interest and/or inflation rates or market expectations thereon, poor management, shrinking product demand, and other risks that may affect single companies, as well as groups of companies.

Foreign Currency Exchange Risks

        Terms of the Company's agreements with clients and subcontractors are typically in US dollars except for certain agreements related to its United Kingdom and Canada operations. Of the Company's revenues for the year ended December 31, 2001, 21.5% were derived from arrangements whereby the Company received payments from clients in currencies other than US dollars. If an arrangement provides for the Company to receive payments in a foreign currency, revenues realized from such an arrangement may be less if the value of such foreign currency declines. Similarly, if an arrangement provides for the Company to make payments in a foreign currency, cost of services and operating expenses for such an arrangement may be more if the value of such foreign currency increases. For example, a 10% change in the relative value of such foreign currency could cause a related 10% change in the Company's previously expected revenues, cost of services, and operating expenses. If the international portion of the Company's business continues to grow, more revenues and expenses will be denominated in foreign currencies, which increases the Company's exposure to fluctuations in currency exchange rates. In the past, the Company has not hedged against foreign currency exchange rate changes related to its United Kingdom, Singapore and Canada operations.


APPENDIX C

StarTek, Inc. AND SUBSIDIARIES

CONSOLIDATED FINANCIAL STATEMENTS

REPORT OF INDEPENDENT AUDITORS

The Board of Directors and Stockholders
StarTek, Inc.

        We have audited the accompanying consolidated balance sheets of StarTek, Inc. and subsidiaries (the "Company") as of December 31, 2001 and 2000, and the related consolidated statements of income, cash flows and stockholders' equity for each of the three years in the period ended December 31, 2001. These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on these financial statements based on our audits.

        We conducted our audits in accordance with auditing standards generally accepted in the United States. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion.

        In our opinion, the financial statements referred to above present fairly, in all material respects, the consolidated financial position of StarTek, Inc. and subsidiaries at December 31, 2000 and 2001, and the consolidated results of their operations and their cash flows for each of the three years in the period ended December 31, 2001, in conformity with accounting principles generally accepted in the United States.

Ernst & Young LLP

Denver, Colorado
February 14, 2002

STARTEK, INC. AND SUBSIDIARIES

Consolidated Balance Sheets

(dollars in thousands)

 
  December 31,
2000

  December 31,
2001

 
ASSETS              
Current assets:              
  Cash and cash equivalents   $ 22,543   $ 14,282  
  Investments     32,413     35,804  
  Trade accounts receivable, less allowance for doubtful accounts of $672 and $789 in 2000 and 2001, respectively     20,399     26,185  
  Inventories     1,946     2,614  
  Deferred tax assets     1,902     3,394  
  Prepaid expenses and other assets     742     1,274  
   
 
 
Total current assets     79,945     83,553  
Property, plant and equipment, net     29,891     42,017  
Investment in Gifts.com, Inc., at cost     2,606      
Notes receivable from Gifts.com, Inc.      9,807      
Long-term deferred tax assets         3,533  
Other assets     34     50  
   
 
 
Total assets   $ 122,283   $ 129,153  
   
 
 

LIABILITIES AND STOCKHOLDERS' EQUITY

 

 

 

 

 

 

 
Current liabilities:              
  Accounts payable   $ 8,375   $ 11,978  
  Accrued liabilities     5,962     6,357  
  Income taxes payable     3,108     2,192  
  Line of credit     4,000      
  Current portion of long-term debt     1,992     3,605  
  Other     362     292  
   
 
 
Total current liabilities     23,799     24,424  
Long-term debt, less current portion     5,505     8,201  
Deferred income taxes     725      
Other     290     919  
Stockholders' equity:              
  Common stock     140     141  
  Additional paid-in capital     47,095     48,002  
  Cumulative translation adjustment     8     (431 )
  Unrealized loss on investments available for sale     (495 )   (2,190 )
  Retained earnings     45,216     50,087  
   
 
 
Total stockholders' equity     91,964     95,609  
   
 
 
Total liabilities and stockholders' equity   $ 122,283   $ 129,153  
   
 
 

See notes to consolidated financial statements.

STARTEK, INC. AND SUBSIDIARIES

Consolidated Income Statements

(dollars in thousands, except per share data)

 
  Year Ended December 31,
 
 
  1999
  2000
  2001
 
Revenues   $ 205,227   $ 200,750   $ 182,576  
Cost of services     166,880     153,629     137,622  
   
 
 
 
Gross profit     38,347     47,121     44,954  
Selling, general and administrative expenses     20,338     20,950     25,938  
   
 
 
 
Operating profit     18,009     26,171     19,016  
Net interest income and other     2,814     4,655     4,318  
Loss on impaired investments             (15,452 )
   
 
 
 
Income before income taxes     20,823     30,826     7,882  
Income tax expense     7,800     11,406     3,011  
   
 
 
 
Net income (A)   $ 13,023   $ 19,420   $ 4,871  
   
 
 
 
Weighted average shares of common stock (B)     13,874,556     14,016,851     14,053,484  
Dilutive effect of stock options     264,593     262,558     114,560  
   
 
 
 
Common stock and common stock equivalents (C)     14,139,149     14,279,409     14,168,044  
   
 
 
 
Earnings per share:                    
  Basic (A/B)   $ 0.94   $ 1.39   $ 0.35  
  Diluted (A/C)   $ 0.92   $ 1.36   $ 0.34  

See notes to consolidated financial statements.

STARTEK, INC. AND SUBSIDIARIES

Consolidated Statements of Cash Flows

(dollars in thousands)

 
  Year Ended December 31,
 
 
  1999
  2000
  2001
 
Operating Activities                    
Net income   $ 13,023   $ 19,420   $ 4,871  
Adjustments to reconcile net income to net cash provided by operating activities:                    
  Depreciation and amortization     4,715     5,482     6,898  
  Deferred income taxes     (884 )   691     (4,497 )
  Loss (gain) on sale of assets     3     (80 )   1  
  Loss on investment impairments             15,452  
  Changes in operating assets and liabilities:                    
    Sales (purchases) of trading securities, net     (1,146 )   (13,668 )   6,334  
    Trade accounts receivable, net     (1,316 )   1,393     (5,786 )
    Inventories     (968 )   1,794     (668 )
    Prepaid expenses and other assets     (283 )   (268 )   (548 )
    Accounts payable     (1,285 )   (7,773 )   3,603  
    Income taxes payable     1,094     2,434     (746 )
    Accrued and other liabilities     2,874     1,627     954  
   
 
 
 
Net cash provided by operating activities     15,827     11,052     25,868  
Investing Activities                    
Purchases of investments available for sale     (19,123 )   (15,818 )   (56,966 )
Proceeds from disposition of investments available for sale     13,197     21,140     41,509  
Purchases of property, plant and equipment     (12,593 )   (8,909 )   (19,016 )
Proceeds from disposition of property, plant and equipment     2     284     8  
Investments in Gifts.com, Inc.      (2,606 )        
Notes receivable from Gifts.com, Inc.      (7,818 )   (1,989 )    
   
 
 
 
Net cash used in investing activities     (28,941 )   (5,292 )   (34,465 )
Financing Activities                    
Stock options exercised     2,368     704     738  
Principal payments on borrowings, net     (1,057 )   (1,998 )   (12,460 )
Proceeds from borrowings and capital lease obligations     4,331     6,145     12,850  
Principal payments on capital lease obligations     (14 )   (74 )    
   
 
 
 
Net cash provided by financing activities     5,628     4,777     1,128  
Effect of exchange rate changes on cash     (164 )   63     (792 )
   
 
 
 
Net (decrease) increase in cash and cash equivalents     (7,650 )   10,600     (8,261 )
Cash and cash equivalents at beginning of year     19,593     11,943     22,543  
   
 
 
 
Cash and cash equivalents at end of year   $ 11,943   $ 22,543     14,282  
   
 
 
 
Supplemental Disclosure of Cash Flow Information                    
Cash paid for interest   $ 332   $ 332   $ 355  
Income taxes paid   $ 7,484   $ 8,376   $ 8,318  
Property plant and equipment acquired or refinanced under long-term debt   $ 2,031   $ 2,144   $ 7,049  
(Increase) decrease in unrealized loss on investments available for sale, net of tax   $ 10   $ 101   $ (1,695 )

See notes to consolidated financial statements.

STARTEK, INC. AND SUBSIDIARIES

Consolidated Statements of Stockholders' Equity

(dollars in thousands)

 
  Common Stock
   
   
  Accumulated
Other
Comprehensive
Income

   
 
 
  Additional
Paid-In
Capital

  Retained
Earnings

  Total
Stockholders'
Equity

 
 
  Shares
  Amount
 
Balance, December 31, 1998   13,828,571   $ 138   $ 41,661   $ 12,773   $ (439 ) $ 54,133  
  Stock options exercised   158,540     2     2,366             2,368  
  Income tax benefit from stock options exercised           1,654             1,654  
  Net income               13,023         13,023  
  Cumulative translation adjustment                   (142 )   (142 )
  Unrealized gain on investments available for sale                   10     10  
                               
 
  Comprehensive income                       12,891  
   
 
 
 
 
 
 
Balance, December 31, 1999   13,987,111     140     45,681     25,796     (571 )   71,046  
  Stock options exercised   46,110         704             704  
  Income tax benefit from stock options exercised           710             710  
  Net income               19,420         19,420  
  Cumulative translation adjustment                   (17 )   (17 )
  Unrealized gain on investments available for sale                   101     101  
                               
 
  Comprehensive income                       19,504  
   
 
 
 
 
 
 
Balance, December 31, 2000   14,033,221     140     47,095     45,216     (487 )   91,964  
  Stock options exercised   49,340     1     737             738  
  Income tax benefit from stock options exercised           170             170  
  Net income               4,871         4,871  
  Cumulative translation adjustment                   (439 )   (439 )
  Unrealized loss on investments available for sale                   (1,695 )   (1,695 )
                               
 
  Comprehensive income                       2,737  
   
 
 
 
 
 
 
Balance, December 31, 2001   14,082,561   $ 141   $ 48,002   $ 50,087   $ (2,621 ) $ 95,609  
   
 
 
 
 
 
 

See notes to consolidated financial statements.

STARTEK, INC. AND SUBSIDIARIES

Notes to Consolidated Financial Statements

(dollars in thousands, except per share data)

1. Basis of Presentation and Summary of Significant Accounting Policies

        StarTek, Inc.'s business was founded in 1987 and, through its wholly-owned subsidiaries, has provided outsourced process management services since inception. On December 30, 1996, StarTek, Inc. (the "Company" or "StarTek") was incorporated in Delaware, and in June 1997 StarTek completed an initial public offering of its common stock. Prior to December 30, 1996, StarTek USA, Inc. and StarTek Europe, Ltd. conducted business as affiliates under common control. In 1998, the Company formed StarTek Pacific, Ltd., a Colorado corporation and Domain.com, Inc., a Delaware corporation, both of which are also wholly-owned subsidiaries of the Company. In 2001, the Company formed StarTek Canada Services, Ltd. a Nova Scotia, Canada corporation, which is a wholly-owned subsidiary of the Company. StarTek, Inc. is a holding company for the businesses conducted by its wholly-owned subsidiaries. The consolidated financial statements include accounts of all wholly-owned subsidiaries after elimination of intercompany accounts and transactions.

        StarTek has an established position as a global provider of process management service platforms and owns and operates branded vertical market Internet web sites. The Company's process management service platforms include offering comprehensive supply chain management services, high-end inbound technical support, provisioning management for complex telecommunications systems, and E-commerce support and fulfillment. As an outsourcer of process management services as its core business, StarTek allows its clients to focus on their primary business, reduce overhead, replace fixed costs with variable costs, and reduce working capital needs. The Company has continuously expanded its process management business and facilities to offer additional outsourcing services in response to growing needs of its clients and to capitalize on market opportunities, both domestically and internationally. The Company has process management operations in North America, Europe, and through 2001, in Asia. The facility in Singapore closed on January 31, 2002.

        StarTek owns a portfolio of branded vertical market Internet web sites and operates certain sites, including airlines.com and wedding.com, as internet portals.

        Assets and liabilities of the Company's foreign operations are translated into US dollars at current exchange rates. Revenues and expenses are translated at average monthly exchange rates. Resulting translation adjustments, net of applicable deferred income taxes (2000—$5; 2001—$(252)), are reported as a separate component of stockholders' equity. Foreign currency transaction gains and losses are included in determining net income. Such gains and losses were not material for any period presented.

        Financial Accounting Standards Board Statement No. 130, "Reporting Comprehensive Income", establishes rules for the reporting and display of comprehensive income. Comprehensive income is defined essentially as all changes in stockholders' equity, exclusive of transactions with owners. Comprehensive income was $12,891, $19,504 and $2,737 for 1999, 2000 and 2001, respectively.

        The preparation of financial statements in conformity with accounting principles generally accepted in the US requires the Company's management to make estimates and assumptions that affect amounts reported in the Company's consolidated financial statements and accompanying notes. Actual results could differ from those estimates.

        The below table shows the roll forward of the Company's allowances for doubtful accounts and inventory reserves.

 
  December 31,
 
 
  1999
  2000
  2001
 
Allowance for Doubtful Accounts                    
Balance at beginning of year   $ 441   $ 775   $ 672  
Additions     472     (75 )   312  
Write offs     (138 )   (28 )   (195 )
   
 
 
 
Balance at end of year   $ 775   $ 672   $ 789  
   
 
 
 
Inventory Reserve                    
Balance at beginning of year   $ 378   $ 596   $ 437  
Additions     325     16     178  
Write offs     (107 )   (175 )   (85 )
   
 
 
 
Balance at end of year   $ 596   $ 437   $ 530  
   
 
 
 

        Revenues are recognized as services are completed.

        Training costs pertaining to start-up and ongoing projects are expensed during the year incurred.

        Financial instruments consist of cash and cash equivalents, investments, accounts receivable, accounts payable, notes receivable, and debt. Carrying values of cash and cash equivalents, accounts receivable, and accounts payable approximate fair value. Investments are reported at fair value. Management believes differences between fair values and carrying values of notes receivable and debt would not be materially different because interest rates approximate market rates for material items.

        The Company considers cash equivalents to be short-term, highly liquid investments readily convertible to known amounts of cash and so near their maturity they present insignificant risk of changes in value because of changes in interest rates.

        Investments available for sale consist of debt and equity securities reported at fair value, with unrealized gains and losses, net of tax (tax benefits of $295 and $1,371 for 2000 and 2001, respectively) reported as a separate component of stockholders' equity. There have been no unrealized gains and losses or declines in value judged to be other than temporary on investments available for sale with the exception of the investment in Six Sigma described in Note 4. Original cost of investments available for sale, which are sold, is based on the specific identification method. Interest income from investments available for sale is included in net interest income and other. Trading securities and investments are carried at fair market values. Fair market values are determined by the most recently traded price of the security or underlying investment as of the balance sheet date. Gross unrealized gains and losses from trading securities are reflected in income currently and as part of net interest income and other.

        In June 1998, the Financial Accounting Standards Board issued Statement of Financial Accounting Standards ("SFAS") No. 133 "Accounting for Derivative Instruments and Hedging Activities". SFAS No. 133 establishes accounting and reporting standards requiring derivative instruments (including certain derivative instruments embedded in other contracts) to be recorded as either assets or liabilities measured at fair value. SFAS No. 133 requires changes in a derivative's fair value to be recognized currently in income unless specific hedge accounting criteria are met. Special accounting for qualifying hedges allow a derivative's gains and losses to offset related results on the hedged item in the income statement, and requires a company to formally document, designate, and assess effectiveness of transactions receiving hedge accounting treatment. SFAS No. 133 was effective for the Company on January 1, 2001. The adoption of SFAS No. 133 had no material impact on the Company.

        Inventories are valued at average costs that approximate actual costs computed on a first-in, first-out basis, not in excess of market value.

        Property, plant, and equipment are stated at cost. Additions, improvements, and major renewals are capitalized. Maintenance, repairs, and minor renewals are expensed as incurred. Depreciation and amortization is computed using the straight-line method based on their estimated useful lives as follows:

 
  Estimated Useful Lives
Buildings and improvements   7 to 30.5 years
Equipment   3 to 5 years
Furniture and fixtures   7 years

        The Company accounts for income taxes using the liability method of accounting for income taxes as prescribed by SFAS No. 109, "Accounting for Income Taxes". Deferred income taxes reflect net effects of temporary differences between carrying amounts of assets and liabilities for financial reporting purposes and amounts used for income tax purposes. The Company is subject to foreign income taxes on its foreign operations.

        In June 2001, the Financial Accounting Standards Board ("FASB") issued SFAS No. 141, "Business Combinations", and SFAS No. 142, "Goodwill and Other Intangible Assets". SFAS No. 141 requires that the purchase method of accounting be used for all business combinations initiated after June 30, 2001. SFAS No. 141 also includes guidance on the initial recognition and measurement of goodwill and other intangible assets arising from business combinations completed after June 30, 2001. SFAS No. 143 prohibits the amortization of goodwill intangible assets with indefinite useful lives. SFAS No. 142 requires that these assets be reviewed for impairment at least annually. Intangible assets with finite lives will continue to be amortized over their estimated useful lives. The Company adopted SFAS No. 141 and No. 142 on January 1, 2002 and the adoption of these statements did not result in any material impact.

        In June 2001, the FASB issued SFAS No. 143, "Accounting for Asset Retirement Obligations". SFAS No. 143 addresses financial accounting and reporting for obligations associated with the retirement of tangible long-lived assets and associated asset retirement costs. The Company will adopt SFAS No. 143 in the first quarter of fiscal year 2003. The Company believes the adoption of SFAS No. 143 will not have a material impact on the Company.

        In August 2001, the FASB issued SFAS No. 144, "Accounting for the Impairment or Disposal of Long-Lived Assets", which establishes one accounting model to be used for long-lived assets to be disposed of by sale and broadens the presentation of discontinued operations to include more disposal transactions. SFAS No. 144 supersedes SFAS No. 121, "Accounting for the Impairment of Long-Lived Assets to Be Disposed Of", and the accounting and reporting provisions of Accounting Principles Board Opinion No. 30, "Reporting the Results of Operations-Reporting the Effects of Disposal of a Segment of a Business, and Extraordinary, Unusual and Infrequently Occurring Events and Transactions". The Company adopted SFAS No. 144 on January 1, 2002 and the adoption of this statement did not result in any material impact.

2. Earnings Per Share

        Basic earnings per share is computed on the basis of weighted average number of common shares outstanding. Diluted earnings per share is computed on the basis of weighted average number of common shares outstanding plus effects of outstanding stock options using the "treasury stock" method.

3. Investments

        As of December 31, 2000, investments available for sale consisted of:

 
  Cost
  Gross
Unrealized
Gains

  Gross
Unrealized
Losses

  Estimated
Fair
Value

Corporate bonds   $ 7,081   $ 139       $ 7,220
Foreign government bonds     1,438     178         1,616
Equity securities     9,871       $ (1,107 )   8,764
   
 
 
 
Total   $ 18,390   $ 317   $ (1,107 ) $ 17,600
   
 
 
 

        As of December 31, 2001, investments available for sale consisted of:

 
  Cost
  Gross
Unrealized
Gains

  Gross
Unrealized
Losses

  Estimated
Fair
Value

Corporate bonds   $ 13,478   $ 375   $ (816 ) $ 13,037
Equity securities     17,409     293     (3,414 )   14,288
   
 
 
 
Total   $ 30,887   $ 668   $ (4,230 ) $ 27,325
   
 
 
 

        As of December 31, 2001, amortized costs and estimated fair values of investments available for sale by contractual maturity were:

 
  Cost
  Estimated
Fair Value

Corporate bonds maturing within:            
  One year   $ 5,636   $ 4,895
  Two to five years     5,003     5,166
  Due after five years     2,839     2,976
   
 
    $ 13,478   $ 13,037
Equity securities     17,409     14,288
   
 
Total   $ 30,887   $ 27,325
   
 

        Equity securities primarily consisted of publicly traded common stock of US based companies, equity mutual funds, and real estate investment trusts.

        As of December 31, 2000, the Company was also invested in trading securities, which, in the aggregate, had an original cost and fair market value of $14,571 and $14,813, respectively. Trading securities consisted primarily of US and international mutual funds and investments in limited partnerships. Certain investments include hedging and derivative securities. Trading securities were held to meet short-term investment objectives. As part of trading securities and as of December 31, 2000, the Company had sold call options for a total of 58,000 shares of US equity securities which, in the aggregate, had a basis and market value of $100 and $20, respectively, and sold put options for a total of 60,000 shares of US equity securities which, in the aggregate, had a basis and market value of $100 and $100, respectively. The foregoing call and put options were reported net as components of trading securities and expired between January 19 and April 20, 2001.

        As of December 31, 2001, the Company was also invested in trading securities, which, in the aggregate, had an original cost and fair market value of $8,344 and $8,479, respectively. Trading securities consisted primarily of US and international mutual funds and investments in limited partnerships. Certain investments include hedging and derivative securities. Trading securities were held to meet short-term investment objectives. As part of trading securities and as of December 31, 2001, the Company had sold call options for a total of 33,500 shares of US equity securities which, in the aggregate, had a basis and market value of $30 and $29, respectively, and sold put options for a total of 211,000 shares of US equity securities which, in the aggregate, had a basis and market value of $132 and $92, respectively. The foregoing call and put options were reported net as components of trading securities and expire between January 18 and February 15, 2002.

        Risk of loss to the Company in the event of nonperformance by any party is not considered substantial. Because of potential limited liquidity of some of these instruments, recorded values of these transactions may be different from values that might be realized if the Company were to sell or close out the transactions. Such differences are not considered substantial to the Company's results of operations, financial condition, or liquidity. The foregoing call and put options may involve elements of credit and market risks in excess of the amounts recognized in the Company's financial statements. A substantial decline and/or change in value of equity securities, equity prices in general, international equity mutual funds, investment limited partnerships, and/or call and put options could have a material adverse effect on the Company's portfolio of trading securities. Also, trading securities could be materially and adversely affected by increasing interest and/or inflation rates or market expectations thereon, poor management, shrinking product demand, and other risks that may affect single companies, as well as groups of companies.

4. Loss on Impaired Investments

        In January 2001, the Company purchased an investment in Six Sigma, LLC ("Six Sigma"). Six Sigma provided its audited financial statements which included an unqualified independent auditors' opinion. The purpose of Six Sigma was to provide revolving platform financing to its customer, a national mortgage company ("Mortgage Company") and all advances were to be secured by first mortgages or deeds of trust on residential properties located in 47 different states. Six Sigma was to receive interest from the Lender and a portion of the loan origination fees. Subsequently, a federal court placed the Mortgage Company into receivership based on allegations by the Securities and Exchange Commission that president of the Mortgage Company had misappropriated large amounts of funds. The concurrent default on the line of credit extended by Six Sigma to the Mortgage Company triggered a bankruptcy filing by Six Sigma. Based on the limited information available to the Company, the Company believes it is probable its investment in Six Sigma has been impaired, and in 2001 took a charge for a loss on the entire investment balance of $3,000 and accrued interest and fees of $40. The Company will continue to pursue recovery of this investment.

        Through its wholly owned subsidiary Domain.com, Inc., the Company has a 19.9% investment in and notes receivable from Gifts.com, Inc. of $12,412 in the aggregate. The Company's investment in Gifts.com, Inc. was carried at cost. Gifts.com, Inc. is currently experiencing operating losses, negative cash flows, and a deficiency in working capital. The Company may lose its entire investment in and notes receivable from Gifts.com, Inc. Management believes it is probable the Company's investment in and notes receivable from Gifts.com, Inc. has been impaired, and in 2001 took a charge for a loss on the entire investment balance of $12,412. The Company will continue to pursue recovery of this investment.

5. Inventories

        The Company purchases components of its clients' products as an integral part of its process management services. At the close of an accounting period, packaged and assembled products (together with other associated costs) are reflected as finished goods inventories pending shipment. The Company generally has the right to be reimbursed from its clients for unused inventories. Client-owned inventories are not valued in the Company's balance sheet. Inventories consisted of:

 
  December 31,
 
  2000
  2001
Purchased components and fabricated assemblies   $ 1,524   $ 1,903
Finished goods     422     711
   
 
    $ 1,946   $ 2,614
   
 

6. Property, Plant and Equipment

 
  December 31,
 
 
  2000
  2001
 
Land   $ 2,184   $ 2,398  
Buildings and improvements     18,422     23,783  
Equipment     23,732     33,762  
Furniture and fixtures     2,813     4,603  
   
 
 
      47,151     64,546  
Less accumulated depreciation and amortization     (17,260 )   (22,529 )
   
 
 
Property, plant and equipment, net   $ 29,891   $ 42,017  
   
 
 

7. Line of Credit

        The Company had a $5.0 million secured line of credit with Wells Fargo Bank West, N.A. (the "Bank") that matured on April 30, 2001. The Company has established an unsecured $10.0 million line of credit with the Bank. Borrowing under the new line of credit bear interest at the Bank's prime rate minus 1% (3.75% as of December 31, 2001). Under this new line of credit, the Company is required to maintain minimum tangible net worth of $65.0 million and operate at a profit (excluding any adjustments of carrying value pertaining to Gifts.com, Inc). The Company may not pay dividends in an amount that would cause a failure to meet these financial covenants. As of December 31, 2001, the Company was in compliance with the financial covenants pertaining to the unsecured line of credit and $10.0 million was available under this line of credit.

8. Leases

        The Company leases facilities and equipment under various non-cancelable operating leases. As of December 31, 2001, future minimum rental commitments for operating leases were:

 
  Operating
Leases

2002   $ 1,211
2003     936
2004     766
2005     746
2006     711
Thereafter     2,516
   
Total minimum lease payments   $ 6,886
   

        Rent expense, including equipment rentals, for 1999, 2000, and 2001 was $1,054, $727, and $1,044, respectively.

9. Tennessee Financing Agreement

        On July 8, 1998, the Company entered into certain financing agreements with the Industrial Development Board of the County of Montgomery, Tennessee, (the "Development Board") in connection with the Development Board's issuance to StarTek USA, Inc. of an Industrial Development Revenue Note, Series A not to exceed $4,500 (the "Facility Note") and an Industrial Development Revenue Note, Series B not to exceed $3,500 (the "Equipment Loan"). The Facility Note bears interest at 9.0% per annum commencing on October 1, 1998, payable quarterly and maturing on July 8, 2008. Concurrently, the Company advanced $3,575 in exchange for the Facility Note and entered into a lease agreement, maturing July 8, 2008, with the Development Board for the use and acquisition of a 305,000 square-foot process management and distribution facility in Clarksville, Tennessee (the "Facility Lease"). The Facility Lease provides for the Company to pay to the Development Board lease payments sufficient to pay, when and as due, the principal of and interest on the Facility Note due to the Company from the Development Board. Pursuant to the provisions of the Facility Lease and upon the Company's payment of the Facility Lease in full, the Company shall have the option to purchase the 305,000 square-foot, Clarksville, Tennessee facility for a lump sum payment of one hundred dollars. The Equipment Loan bears interest at 9.0% per annum, generally contains the same provisions as the Facility Note, and provides for an equipment lease, except the Equipment Loan and equipment lease mature on January 1, 2004. As of December 31, 2001, the Company had used approximately $4,456 and $1,981 of the Facility Note and Equipment Loan, respectively, and correspondingly entered into further lease arrangements with the Development Board.

        All transactions related to the purchase of the notes by the Company from the Development Board and the lease arrangements from the Development Board to the Company have been offset against each other, and accordingly have no impact on the consolidated balance sheets. The assets acquired are included in property, plant and equipment. Similarly, the interest income and interest expense related to the notes and lease arrangements, respectively, have also been offset. The lease payments are equal to the amount of principal and interest payments on the notes, and accordingly have no impact on the consolidated statements of operations.

10. Long-Term Debt

 
  December 31,
 
 
  2000
  2001
 
5.0% to 7.9% equipment loans   $ 4,011   $ 9,391  
Variable rate equipment loan     1,493     998  
Non-interest bearing promissory note with incentive provisions     1,810     1,261  
Other debt obligations     183     156  
   
 
 
      7,497     11,806  
Less current portion of long-term debt     (1,992 )   (3,605 )
   
 
 
Long-term debt, less current portion   $ 5,505   $ 8,201  
   
 
 

In connection with the equipment loans, the Company provided collateral which generally consisted of computer hardware and software, various forms of telecommunications equipment, and furniture and fixtures whose estimated cost was equal to the principal amount of the equipment loans. The variable rate loan bears interest at the prime rate minus 1.6%, or 3.15% on December 31, 2001. StarTek USA, Inc. is required, from time to time, to maintain certain operating ratios. As of December 31, 2001, StarTek USA, Inc. was in compliance with these financial covenants.

        As of December 31, 2001, future scheduled annual principal payments on long-term debt, including amounts related to the promissory note with waiver provisions and the promissory note with incentive provisions were:

2002   $ 3,605
2003     2,752
2004     2,364
2005     1,765
2006     26
Thereafter     1,294
   
    $ 11,806
   

11. Income Taxes

        Significant components of the provision for income taxes were:

 
  1999
  2000
  2001
 
Current:                    
  Federal   $ 7,054   $ 8,729   $ 6,485  
  Foreign     864     1,123     292  
  State     762     869     731  
   
 
 
 
Total current     8,680     10,721     7,508  
Deferred:                    
  Federal     (765 )   548     (3,906 )
  State     (115 )   137     (591 )
   
 
 
 
Total deferred     (880 )   685     (4,497 )
   
 
 
 
Income tax expense   $ 7,800   $ 11,406   $ 3,011  
   
 
 
 

        The Company is subject to foreign income taxes on certain of its operations.

        Income tax benefits associated with disqualifying dispositions of incentive stock options during 2000 and 2001 reduced income taxes by $710 and $170 for 2000 and 2001, respectively. Such benefits were recorded as an increase to additional paid-in capital.

        Significant components of deferred tax assets, which required no valuation allowance, and deferred tax liabilities included in the accompanying balance sheets as of December 31 were:

 
  2000
  2001
 
Current deferred tax assets:              
  Bad debt allowance   $ 286   $ 233  
  Vacation accrual     233     610  
  Deferred revenue     685     747  
  Accrued expenses     310     453  
  Unrealized loss on investments available for sale     292     1,342  
  Other     96     9  
   
 
 
Total current deferred tax assets     1,902     3,394  
Long-term deferred tax assets (liabilities):              
  Tax depreciation in excess of book     (666 )   (1,097 )
  Loss on impaired investment         4,630  
  Other     (59 )    
   
 
 
Net long-term deferred tax assets (liabilities)     (725 )   3,533  
   
 
 
Total deferred tax assets   $ 1,177   $ 6,927  
   
 
 

        Differences between US federal statutory income tax rates and the Company's effective tax rates for the years ended December 31, 1999, 2000, and 2001 were:

 
  1999
  2000
  2001
 
Tax at US statutory rates   35.0 % 35.0 % 35.0 %
State income taxes, net of federal tax benefit   3.1   3.2   3.3  
Other, net   (0.6 ) (1.2 ) (0.1 )
   
 
 
 
    37.5 % 37.0 % 38.2 %
   
 
 
 

12. Net Interest Income and Other

 
  Year Ended December 31,
 
 
  1999
  2000
  2001
 
Interest income   $ 2,741   $ 3,527   $ 2,511  
Interest expense     (332 )   (332 )   (347 )
Other income and expense     405     1,460     2,154  
   
 
 
 
Net interest income and other   $ 2,814   $ 4,655   $ 4,318  
   
 
 
 

13. Stockholders' Equity

        In 2000 the Company increased the number of authorized shares of common stock from 18,000,000 shares to 32,000,000 shares. As of December 31, 2000, common stock and additional paid-in capital consisted of:

Common stock; 32,000,000 shares, $.01 par value, authorized; 14,033,221 shares outstanding   $ 140
Additional paid-in capital     47,095
   
    $ 47,235
   

        As of December 31, 2001, common stock and additional paid-in capital consisted of:

Common stock; 32,000,000 shares, $.01 par value, authorized; 14,082,561 shares outstanding   $ 141
Additional paid-in capital     48,002
   
    $ 48,143
   

14. Stock Options

        Stock option plans have been established since 1997 to provide stock options, SARs and incentive stock options (cumulatively referred to as "Options") to key employees, directors (other than non-employee directors), consultants, and other independent contractors. The Stock Option Plan ("Option Plan") provides for Options to be granted for a maximum of 1,585,000 shares of common stock, which are to be awarded by determination of committee of non-employee directors. Unless otherwise determined by the committee, all Options granted under the Option Plan vest 20% annually beginning on the first anniversary of the Options' grant date and expire at the earlier of: (i) ten years (or five years for participants owning greater than 10% of the voting stock) from the Options' grant date; (ii) three months after termination of employment; (iii) six months after the participant's death; or (iv) immediately upon termination for "cause".

        The Director Option Plan was established to provide stock options to non-employee directors who are elected to serve on the Company's board of directors and serve continuously from commencement of their term (the "Participants"). The Director Option Plan provides for stock options to be granted for a maximum of 90,000 shares of common stock. Participants were automatically granted options to acquire 10,000 shares of common stock upon the closing of the Company's June 1997 initial public offering. Additionally, each Participant will be automatically granted options to acquire 3,000 shares of common stock on the date of each annual meeting of stockholders thereafter at which such Participant is reelected to serve on the Company's board of directors. All options granted under the Director Option Plan fully vest upon grant and expire at the earlier of: (i) date of Participant's membership on the Company's board of directors is terminated for cause; (ii) ten years from option grant date; or (iii) one year after Participant's death.

        The following table summarizes the activity and terms of outstanding options at December 31, 1999, 2000, and 2001:

 
  1999
  2000
  2001
 
  Options
  Average
Exercise
Price

  Options
  Average
Exercise
Price

  Options
  Average
Exercise
Price

Options outstanding at beginning of year   613,800   $ 14.85   605,710   $ 20.43   648,080   $ 22.95
Granted   194,550     33.31   163,800     36.80   645,000     17.46
Exercised   (158,540 )   14.94   (46,110 )   15.29   (49,340 )   14.94
Canceled   (44,100 )   19.04   (75,320 )   37.27   (84,790 )   25.32
   
 
 
 
 
 
Options outstanding as of end of year   605,710   $ 20.43   648,080   $ 22.95   1,158,950   $ 20.06
   
 
 
 
 
 
Options exercisable as of end of year   107,820   $ 17.08   203,540   $ 19.84   322,750   $ 20.65
   
 
 
 
 
 

        Summary information about the Company's stock options outstanding at December 31, 2001 is as follows:

Range of
Exercise
Prices

  Outstanding at
December 31,
2001

  Weighted Average
Remaining Life
(In Years)

  Weighted
Average
Exercise Price

  Exercisable at
December 31,
2001

  Weighted
Average
Exercise Price

$10.38 - $14.94   189,640   8.9   $ 14.58   10,700   $ 12.62
$15.00 - $18.51   764,050   7.7     16.63   252,630     15.57
$21.85 - $25.26   60,100   9.6     24.40      
$30.56 - $34.00   48,900   8.4     31.66   12,080     31.84
$38.63 - $38.94   1,480   8.0     38.66   10,240     38.63
$42.75 - $50.50   76,200   7.8     44.09   28,520     43.51
$65.00 - $74.00   18,580   8.3     69.20   8,580     66.88
   
 
 
 
 
$10.38 - $74.00   1,158,950   7.0   $ 20.06   322,750   $ 20.65
   
 
 
 
 

        The Company elected to follow Accounting Principles Board Opinion No. 25, ("APB 25") "Accounting for Stock Issued to Employees" and related interpretations in accounting for its stock options. Under APB 25, because the exercise price of the Company's stock options equals the market price of the underlying stock on date of grant, no compensation expense has been recognized. Pro forma information regarding net income and net income per share is required by SFAS No. 123 "Accounting For Stock Based Compensation", and has been determined as if the Company had accounted for its stock options under the fair value method as provide for by SFAS No. 123.

        Fair value of options granted during 1999 was estimated as of date of grant using a Black-Scholes option pricing model assuming a range of 6.0% to 6.3% for the risk-free rate, a seven year life, a 72.1% expected volatility, and no dividends. Fair value of options granted during 2000 was estimated as of date of grant using a Black-Scholes option pricing model assuming a range of 5.5% to 6.7% for the risk-free rate, a seven year life, a 88.8% expected volatility, and no dividends. Fair value of options granted during 2001 was estimated as of date of grant using a Black-Scholes option pricing model assuming a range of 3.53% to 5.08% for the risk-free rate, a seven year life, a 71.3% expected volatility, and no dividends. Weighted average grant date fair market value of options granted during 1999, 2000, and 2001 was approximately $24.24 per share, $29.68 per share, and $17.50 per share, respectively. Had this method been used in the determination of net income for 1999, net income would have decreased by $848 and basic and diluted earnings per share would have decreased by $0.06. Had this method been used in the determination of net income for 2000, net income would have decreased by $1,577 and basic diluted earnings per share would have decreased by $0.11. Similarly, had this method been used in the determination of net income for 2001, net income would have decreased by $1,756 and basic and diluted earnings per share would have decreased by $0.12.

        The Black-Scholes option valuation model was developed for use in estimating fair value of traded options which have no vesting restrictions and are fully transferable. In addition, option valuation models require input of highly subjective assumptions, including expected stock price volatility. Because the Company's stock options have characteristics significantly different from those of traded options, and because changes in subjective input assumptions can materially affect fair value estimates, in management's opinion, the existing models do not necessarily provide a reliable single measure of fair value of the Company's stock options.

15. Geographic Area Information

        The Company, operating in a single industry segment, provides a variety of integrated, outsourcing services to other businesses throughout the world. The Company's North America operations are located in the United States of America and Canada. The Company's Europe operations are located in the United Kingdom. The Company's Asia operations are located in Singapore. Revenues, operating profit, and identifiable assets, classified by major geographic areas in which the Company operates were:

 
  North America
  Europe
  Asia
  Eliminations
  Total
Year Ended December 31, 1999                              
Revenues   $ 156,008   $ 23,330   $ 25,889   $   $ 205,227
Operating profit     14,877     1,818     1,314         18,009
Identifiable assets   $ 92,402   $ 7,478   $ 3,819   $ (2,264 ) $ 101,435
Year Ended December 31, 2000                              
Revenues   $ 153,032   $ 22,226   $ 25,492   $   $ 200,750
Operating profit     21,864     2,896     1,411         26,171
Identifiable assets   $ 117,247   $ 7,207   $ 4,090   $ (6,261 ) $ 122,283
Year Ended December 31, 2001                              
Revenues   $ 155,612   $ 16,080   $ 10,884   $   $ 182,576
Operating profit     18,580     278     158         19,016
Identifiable assets     196,125     6,286     2,985     (76,243 )   129,153

16. Principal Clients

        One client accounted for 77.5% of revenues for the year ended December 31, 1999. Three clients accounted for 70.4%, 7.5%, and 7.0% of revenues for the year ended December 31, 2000. Three clients accounted for 48.4%, 19.1%, and 10.8% of revenues for the year ended December 31, 2001. The loss of a principal client and/or changes in timing or termination of a principal client's product launch or service offering would have a material adverse effect on the Company's business, revenues, operating results, and financial condition. To limit the Company's credit risk, management performs ongoing credit evaluations of its clients. Although the Company is directly impacted by economic conditions in which its clients operate, management does not believe substantial credit risk existed as of December 31, 2001.

17. Quarterly Data (Unaudited)

 
  2000 Quarters Ended
 
  March 31
  June 30
  September 30
  December 31
Revenues   $ 49,668   $ 41,589   $ 51,510   $ 57,983
Gross profit     11,211     10,365     11,833     13,712
Selling, general and administrative expenses     5,185     4,857     5,284     5,624
Operating profit     6,026     5,508     6,549     8,088
Net income   $ 4,241   $ 4,158   $ 4,947   $ 6,074
Earnings per share:                        
  Basic   $ 0.30   $ 0.30   $ 0.35   $ 0.43
  Diluted   $ 0.30   $ 0.29   $ 0.35   $ 0.43
Weighted average shares outstanding:                        
  Basic     13,989,187     14,012,885     14,031,771     14,033,221
  Diluted     14,292,106     14,385,895     14,292,144     14,147,147

 


 

2001 Quarters Ended


 
 
  March 31
  June 30
  September 30
  December 31
 
Revenues   $ 32,432   $ 42,342   $ 42,893   $ 64,909  
Gross profit     8,750     10,377     10,178     15,649  
Selling, general and administrative expenses     5,802     6,211     6,110     7,815  
Operating profit     2,948     4,166     4,068     7,834  
Loss on impaired investments     (3,040 )           (12,412 )
Net income   $ 993   $ 3,587   $ 2,675   $ (2,384 )
Earnings per share:                          
  Basic   $ 0.07   $ 0.26   $ 0.19   $ (0.17 )
  Diluted   $ 0.07   $ 0.25   $ 0.19   $ (0.17 )
Weighted average shares outstanding:                          
  Basic     14,034,015     14,035,404     14,061,337     14,082,561  
  Diluted     14,064,808     14,115,537     14,338,413     14,152,799  


StarTek, Inc.
Proxy for the Annual Meeting of Stockholders—May 23, 2002
This Proxy is solicited on behalf of the Board of Directors

        This proxy is furnished in connection with the solicitation by the Board of Directors of StarTek, Inc. of proxies for use at the 2002 Annual Meeting of Stockholders. The undersigned stockholder of StarTek, Inc., a Delaware corporation (the "Company"), hereby constitutes and appoints A. Emmet Stephenson, Jr. or William E. Meade, Jr., and each of them, his attorneys-in-fact and proxies (with full power of substitution in each), and authorizes them to represent the undersigned at the Annual Meeting of Stockholders of the Company to be held on May 23, 2002, at nine o'clock in the morning, and at any adjournment thereof, and to vote the common stock of the Company held by the undersigned as designated below on proposals 1 and 2 and in their discretion on all other matters coming before the meeting.

        This proxy when properly executed will be voted in the manner directed by the stockholder, but if no direction is made, this proxy will be voted FOR proposals 1 and 2.

        Properly executed proxies will be voted in the discretion of the proxy holder with regard to any other matter that properly comes before the meeting.


1.

ELECTION OF DIRECTORS:

 
  o FOR all nominees listed (except as marked below) o WITHHOLD AUTHORITY to vote for all nominees listed below

 

A. Emmet Stephenson, Jr.              William E. Meade, Jr.              Michael W. Morgan              Ed Zschau              Jack D. Rehm              Hank Brown

Instruction: To withhold authority to vote for any individual nominee(s), print such nominee's(s) name(s) in the space provided below:



2.

TO RATIFY THE SELECTION OF ERNST & YOUNG LLP AS INDEPENDENT AUDITORS FOR THE COMPANY:

 

o FOR                          o AGAINST                          o ABSTAIN

 

 

 

PLEASE MARK, SIGN, DATE, AND RETURN THIS PROXY CARD PROMPTLY USING THE ENCLOSED ENVELOPE.

Please sign exactly as name appears hereon. When shares are held by joint tenants, both should sign. When signing as attorney, executor, trustee or other representative capacity, please give full title as such. If a corporation, please sign in full corporate name by President or other authorized officer.

The signer hereby revokes all proxies heretofore given to vote at said meeting or any adjournment thereof.


 

 


Signature of Stockholder

 

 

 

 


Signature of Stockholder

 

 

 

 

Dated:                           , 2002

 

 



QuickLinks

NOTICE OF ANNUAL MEETING OF STOCKHOLDERS—May 23, 2002
TABLE OF CONTENTS
PROXY STATEMENT
OUTSTANDING STOCK AND VOTING RIGHTS
BENEFICIAL OWNERSHIP OF COMMON STOCK BY DIRECTORS, EXECUTIVE OFFICERS, AND PRINCIPAL STOCKHOLDERS
PROPOSAL 1. ELECTION OF DIRECTORS OF THE COMPANY
THE BOARD OF DIRECTORS AND COMMITTEES OF THE BOARD
EXECUTIVE OFFICERS OF THE COMPANY
COMPENSATION OF DIRECTORS AND EXECUTIVE OFFICERS
SUMMARY COMPENSATION TABLE
OPTION GRANTS IN LAST FISCAL YEAR
OPTION EXERCISES IN LAST FISCAL YEAR
COMPENSATION OF DIRECTORS
COMPENSATION COMMITTEE INTERLOCKS AND INSIDER PARTICIPATION
EMPLOYMENT CONTRACTS AND TERMINATION OF EMPLOYMENT
REPORT OF THE COMPENSATION COMMITTEE OF THE BOARD OF DIRECTORS ON EXECUTIVE COMPENSATION
AUDIT COMMITTEE REPORT
STOCK PERFORMANCE GRAPH
PROPOSAL 2. APPROVAL OF APPOINTMENT OF AUDITORS
STOCKHOLDER PROPOSALS
MISCELLANEOUS
APPENDIX A STARTEK, INC. AND SUBSIDIARIES MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
APPENDIX B STARTEK, INC. AND SUBSIDIARIES QUANTITATIVE AND QUALITATIVE DISCLOSURE ABOUT MARKET RISK
APPENDIX C StarTek, Inc. AND SUBSIDIARIES CONSOLIDATED FINANCIAL STATEMENTS
REPORT OF INDEPENDENT AUDITORS
STARTEK, INC. AND SUBSIDIARIES Consolidated Balance Sheets (dollars in thousands)
STARTEK, INC. AND SUBSIDIARIES Consolidated Income Statements (dollars in thousands, except per share data)
STARTEK, INC. AND SUBSIDIARIES Consolidated Statements of Cash Flows (dollars in thousands)
STARTEK, INC. AND SUBSIDIARIES Consolidated Statements of Stockholders' Equity (dollars in thousands)
STARTEK, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements (dollars in thousands, except per share data)
StarTek, Inc. Proxy for the Annual Meeting of Stockholders—May 23, 2002 This Proxy is solicited on behalf of the Board of Directors