Innovaccer Launches Care Management Copilot, Reducing the Administrative Burden on Care Managers

Care Management Copilot substantially reduces the documentation burden on care managers by automatically populating assessments, care protocols, and intelligently generating care plan suggestions.

Innovaccer Inc., a leading healthcare AI company, announced the launch of its Care Management Copilot. This new solution brings Innovaccer’s healthcare-native AI model, Sara, into its industry-leading care management solution, reducing the documentation burden on care managers, saving them over ten hours per week, and enabling them to engage 30-40% more patients.

“Our Care Management Copilot represents a paradigm shift in the way we apply AI in the clinical setting,” said Abhinav Shashank, cofounder and CEO at Innovaccer. “We envision a future where care managers are no longer tied up with paperwork and documentation, but are free to do what they do best – care for patients. This isn't just about automation; it's about creating a future where healthcare is more proactive, personalized, and effective. We have the opportunity to build a system that learns, adapts, and evolves, ultimately leading to better outcomes and a more sustainable healthcare model.”

Care managers often struggle to engage with a high volume of patients with varying care needs, all while adhering to company operating standards. Organizations, on the other hand, struggle to achieve optimal value outcomes due to nursing shortages and staff burnout, resulting in reduced patient engagement and outreach capabilities. To address these challenges, it's crucial for healthcare providers to implement strategies that maximize patient outcomes.

This is where Innovaccer's Care Management Copilot—built atop the industry's leading Data Activation platform and powered by healthcare-native AI—comes in. Care Management Copilot automates time-consuming care management tasks such as reviewing lengthy patient records, recording each detail of patient visits, and creating care plans for different needs. The Copilot also assists with reaching out to patients using personalized messages, following up with them, and coordinating with other team members.

The copilot offers a variety of innovative features that allow care managers to spend more time with patients and ultimately deliver superior health outcomes:

• AI-Powered Patient Summaries: Sara retrieves the most relevant patient data based on the care protocol in use, helping care managers understand the patient's status in the continuum of care. It identifies care barriers and urgent red flags. To easily understand the context of the patient conversation, Sara also summarizes all previous care management work done on the patient before a call is made.
• Intelligent Encounter Documentation: Ambiently listens to patient interactions and populates assessments, care plans, and interventions in real-time. It provides clinical overviews with red flags, manages care protocols, and integrates personalized recommendations.
• Recommend Next Steps: Based on the patient conversation, Sara recommends the next steps care managers have outlined for the patient and turns them into structured tasks.
• EHR writeback: Seamless synchronization of all care documentation with leading EHRs, eliminating duplicate documentation and saving time for care managers. This significantly reduces the risk of errors and inconsistencies while ensuring that all care team members have access to the most up-to-date patient information.

“Innovaccer has revolutionized how we deliver healthcare, making a tangible difference in patients' lives,” said Malcolm D. Smith, MA, LMSW, an advanced clinical education expert at Dignity Health MSO. “Their care management solution allows us to take a holistic approach, integrating nursing and social work perspectives to create tailored care plans. We can now prioritize needs more effectively, ensuring cost-effective, appropriate care. For organizations seeking a care management solution, I'd say stop looking. Innovaccer turns your vision into reality, enabling you to care for more patients, reduce costs, and make a real difference in healthcare delivery.”

The newly launched Care Management Copilot is designed to enhance care management efficiency by streamlining documentation processes. Looking ahead, Innovaccer plans to further develop Copilot's capabilities to incorporate AI technology to help reduce the administrative burden on care managers, potentially allowing them to dedicate more time to patient care. To learn more, visit https://innovaccer.com/.

About Innovaccer

Innovaccer is the data platform that accelerates care innovation through innovative AI technologies. Innovaccer’s AI-powered healthcare platform unifies patient data across systems and care settings and empowers healthcare organizations with scalable, modern applications that improve clinical, financial, operational, and experiential outcomes. Innovaccer’s EHR-agnostic solutions have been deployed across more than 1,600 hospitals and clinics in the US, enabling care delivery transformation for more than 96,000 clinicians, and helping providers work collaboratively with payers and life sciences companies. Innovaccer has helped its customers unify health records for more than 54 million people and generate over $1.5 billion in cumulative cost savings. The Innovaccer platform is an industry-leading data and analytics platform, the Best in KLAS CRM solution, and the #1 rated population health technology platform by Black Book. For more information, please visit innovaccer.com.

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