ArcSIP launched a cloud communications platform that combines a business phone system, a contact center and remote calling in one product. Office staff and support agents work from the same numbers, phonebook and call history, and they call from a browser or the ArcSIP mobile apps.

The platform is built for teams of 3 to 5,000 users, so a business can start with basic calling and add queues, service-level targets and live supervision without moving to a new system. A 7-day free trial is available with no credit card required.

Why Do Businesses End Up Running Three Separate Systems?

No company sets out to build a fragmented phone setup. It builds up one tool at a time: a phone system for the office, a contact center product once support calls pile up, and separate apps once people start working remotely.

Each of those tools solves its own problem well enough. The trouble starts between them, where a customer’s call history sits in one product, the team’s internal calls sit in another and nobody has the full picture of a single conversation.

The cost shows up in small moments. A caller transferred from the front desk to support has to repeat their story, and a manager can’t see missed calls across both systems in one place. When someone leaves, their access has to be removed from each tool separately.

Company size changes the shape of the problem rather than removing it:

• Small and mid-sized businesses sit between aging on-premise PBX hardware that needs IT support and basic VoIP tools that don’t show what’s happening on the phones. As they grow, they switch platforms and lose continuity along the way.
• Larger organizations can buy full contact center suites, but those suites can be complex and slow to deploy, and some need specialist teams to run, which slows down simple changes like adding a queue or adjusting business hours.

How Does ArcSIP Approach the Problem?

ArcSIP’s answer is to stop treating the office phone and the contact center as separate purchases. With ArcSIP cloud communications, the same phone number can ring a single person, feed a team queue or open a phone menu, then switch to after-hours rules when the office closes, all configured in one place. The team that answers it keeps one call history, whichever path the call took.

That design matters most when a business changes. There’s one place to update a greeting or a business-hours rule, and one bill instead of several. A company adding its first support agents doesn’t need a second product; it turns on queues and service-level targets for the numbers it already has.

The platform runs in the cloud and needs no on-site hardware. Calls work in the browser through WebRTC and on iOS and Android, so remote staff have the same calling tools as the people in the office.

Setup follows the same idea. Numbers can be bought in a few steps by country, state and city, or moved over from another provider, and each one gets its call flow, business hours and voicemail settings from the same screen. A company doesn’t need an outside integrator to get its first number answering calls.

People are handled just as simply. Users are invited with a role, added to teams and given their own call settings, such as how long a call rings before it falls back and which greeting a caller hears.

What Does the Platform Include at Launch?

ArcSIP’s first release focuses on voice. It replaces three separate systems: a desk phone system, a contact center platform and standalone remote calling tools.

1. A Business Phone System

Small teams get the same platform as large ones, with nothing stripped out. For a team of three, ArcSIP works as a small business phone system with numbers, call routing and voicemail handled from one dashboard. Routing, the IVR, queues and supervision are part of the base plan rather than add-ons, so the setup grows with the team instead of being replaced.

The phone system includes:

• local and toll-free numbers, with the option to bring an existing number
• call flows that ring one person or a whole team, plus a multi-level IVR
• business hours, after-hours rules and special dates such as holidays
• voicemail with greetings, fallbacks and email notifications

2. Contact Center Tools

When call volume grows, the same numbers can feed call queues with service-level targets. Supervisors watch a live dashboard that shows calls in queue, calls on hold, missed and dropped calls, and which agents are available. The view can be filtered by phone number, team, user or service-level target.

Managers can also listen to live calls and review every completed call afterwards. Each call keeps a call journey that records every step, transfer and fallback, with a timestamp and a reason for each one.

After a call, agents add a disposition and notes so the next person who speaks to that customer has the context. Recordings can be played and downloaded by the roles allowed to access them, and call history can be searched and filtered by direction, status, agent, team and number.

For agents, the workspace keeps the dialer, recent calls, missed calls, voicemails and team chat in one view. Caller details and earlier notes appear during the call, so an agent doesn’t have to ask a returning customer to start from the beginning.

3. Remote and Hybrid Calling

Every user gets a dialer that handles up to five lines at once. It supports hold, mute, warm and blind transfers, conferencing and call park, so calls move between people the way they would in an office.

Team members can also message each other through internal chat, individually or in groups. A remote employee can check with a colleague before transferring a caller, without switching to a different app.

Who Is ArcSIP Built For?

ArcSIP is designed for organizations that have outgrown basic calling but don’t want the overhead of an enterprise contact center suite. That includes small offices with a front desk, growing service businesses that are adding a support line and companies with staff split between office and home.

Access is managed through four roles, so each person sees only what their job needs:

• Owner: full control of the platform, including billing and admin roles
• Admin: runs company operations, users, teams, numbers and billing
• Supervisor: monitors the teams and numbers assigned to them
• Agent: handles calls from their own workspace

The same structure works whether a company has one team or dozens. As teams are added, supervisors take over their own groups without changing how the rest of the company works. Admins can add or remove paid users from the plan as headcount changes.

Pricing and Availability

ArcSIP is available now with a single plan, ArcSIP Unlimited, priced at $29 per user per month with a minimum of three users. Quarterly billing carries a 10% discount and annual billing a 21% discount.

The plan includes:

• one local or toll-free number
• unlimited calling across the US and Canada, with unlimited concurrent calls
• unlimited internal calls and internal chat
• the full set of phone system, contact center and supervision features

Branded caller ID and bringing an existing number are available as add-ons, and international calls and other extras draw from a prepaid balance that can top up automatically. Teams of 15 or more users receive premium onboarding and a dedicated account manager.

New customers can start with a 7-day free trial that needs no credit card. The trial includes one user, one free phone number and unlimited local calls, and it converts to the paid plan from the account’s plan settings.

About ArcSIP

ArcSIP is a cloud communications platform that brings business telephony, contact center operations and remote calling into one product. It serves teams from 3 to 5,000 users, with browser and mobile calling, call routing, queues, live supervision and call history on the same numbers. Learn more at https://www.arcsip.com/.