CryptoIVR™ Payments enables borrowers to complete secure payments over the phone 24 hours a day, 7 days a week.
Miami, United States (PRUnderground) August 14th, 2026
Datatel is highlighting its CryptoIVR™ IVR Payments solution for mortgage lenders and loan servicers seeking to provide secure, convenient borrower payment options while reducing servicing costs and exposure to sensitive cardholder data.
Mortgage lenders and loan servicers process routine payments across a range of borrower scenarios, including scheduled mortgage payments, past-due payments, additional principal payments, escrow-related payments, and one-time transactions.
When these calls require direct representative involvement, organizations can experience higher servicing costs, longer call times, greater dependence on staff availability, and increased PCI compliance exposure.
CryptoIVR™ Payments enables borrowers to complete secure payments 24 hours a day, 7 days a week. The borrower enters payment information directly into the secure payment environment, removing the need for representatives to hear, see, or enter sensitive card information.
The solution can identify borrowers using configured account or loan identifiers, retrieve account information, present eligible payment options, process payments through the organization's existing payment processor, return confirmation information, and generate reporting and reconciliation data.
Mortgage servicing organizations can also configure business rules that support specific operational, compliance, and risk-management requirements. These controls can be based on factors such as payment method, loan type, account status, delinquency status, payment amount, borrower eligibility, and internal servicing policies.
"Mortgage payment automation should provide more than an additional payment channel. It should give the organization a secure and consistent way to apply its payment policies while improving access for borrowers," said Barnard Crespi, Datatel's Co-CEO . "The objective is to help each payment move through a controlled workflow that supports the lender, the servicer, and the borrower."
CryptoIVR™ IVR Payments is designed to work with existing servicing and payment infrastructure, including loan servicing platforms, billing systems, payment gateways, payment processors, CRM platforms, customer service environments, and reporting systems.
Datatel is a PCI DSS Level 1 Service Provider. Its payment environment is designed to help organizations reduce exposure to cardholder data while supporting secure payment acceptance.
Mortgage lenders and loan servicers can learn more at . Book a How Money Flows Session > https://calendly.com/datatel/how-money-flows-session-30
Direct Links:
- IVR Payments solution for mortgage lenders and loan servicers> https://www.datatel-systems.com/ivr-payments/ivr-payment-solutions-for-mortgage-lenders-and-loan-servicers/
- Understanding How Money Moves™ Executive Session > https://www.datatel-systems.com/money-flow-session/
- Payment Flow Intelligence Framework™ > https://www.datatel-systems.com/services/
About Datatel
Datatel is a payment technology and advisory company that helps organizations modernize how they securely accept and manage payments. For more than 25 years, Datatel has specialized in secure payment infrastructure, IVR payment technology, and PCI compliance advisory services that reduce the risks associated with handling payment card data. As more organizations introduce AI technologies into customer interactions, Datatel helps ensure payment transactions remain isolated, secure, and compliant by protecting Voice AI and other automated systems from directly handling sensitive cardholder data. Datatel's solutions are used by healthcare providers, utilities, financial services organizations, and government agencies across North America.
Learn more at: https://www.datatel-systems.com/
