Dual launch of new digital banking platform and core system positions credit union for seamless, scalable member experience

Mahalo Banking, a CUSO providing digital banking solutions for credit unions, announced today that Four Points Federal Credit Union (‘Four Points’) has successfully launched its Thoughtful Banking® platform. The implementation, which officially went live on May 2, marks a major step forward in enhancing the credit union’s digital experience for both members and internal teams.

“The conversion process was a standout success, thanks to close coordination between departments and a shared focus on delivering a smooth, member-first rollout,” said Bart Protzman, President and CEO of Four Points. “Our go-live experience with Mahalo was excellent.”

Four Points requested a unique rollout strategy that falls outside the typical approach to digital banking implementations, and the credit union was impressed by Mahalo’s speed and professionalism. “We asked for a launch that wasn’t the standard playbook—and Mahalo’s response was essentially ‘Challenge accepted,’” added Protzman. “They were confident and capable from start to finish. We went live in early May, and just two weeks later, we were attending the Corelation conference in San Diego along with Mahalo. It was a true testament to the strength of their team and the quality of their implementation process.”

With members located nationwide, Four Points emphasized the importance of a modern platform that could scale with evolving digital expectations. Mahalo delivered just that—bridging critical gaps in connectivity and creating a cohesive, self-service digital environment that supports both member and business needs.

“Four Points came to us with a clear vision to modernize their platform, elevate the member experience, and build greater efficiencies through deeper connectivity,” said Denny Howell, COO of Mahalo. “Their success proves that digital innovation doesn’t have to mean compromise – credit unions can expand their capabilities, compete more effectively, and meet evolving member expectations while staying true to their mission of service.”

About Four Points

Four Points Federal Credit Union is a full-service credit union based in Omaha, Nebraska. Originally established in 1934 as one of the first 12 credit unions serving employees of the Farm Credit System, we organized as the Farm Credit Administration Cooperative Credit Association. In 2005, we converted to a federal charter and adopted the name Four Points in order to better reflect our new ability to serve members across all 50 states. For more information about Four Points FCU, please visit at fourpointsfcu.org.

About Mahalo

Mahalo Banking provides online and mobile banking solutions for credit unions. Based in Troy, Mich., the Mahalo platform is designed and built on superior architecture with deep integration to core processing, providing security and a robust feature set across all delivery channels for a true omni experience. Mahalo offers the industry’s first and only online banking solution to fully integrate comprehensive neurodiverse functionality directly into its platform. This inclusive approach allows credit unions to support and embrace all members and accommodate their unique needs.

For more information about Mahalo Banking, please visit us at mahalobanking.com, follow us on Twitter or connect via LinkedIn.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250701039792/en/

“The conversion process was a standout success, thanks to close coordination between departments and a shared focus on delivering a smooth, member-first rollout. Our go-live experience with Mahalo was excellent."