(Sara Tribe Clark)
- The Eldercare Locator is national call center that helps older adults and family caregivers find local services to help them stay in their homes and communities independently. The Eldercare Locator connects people with local Area Agencies on Aging (AAAs) and other aging service providers that offer a variety of services such as home delivered and community meals, transportation, in-home assistance, caregiver support, health and wellness programs, home modification and legal services.
The Eldercare Locator serves older adults and caregivers across the country who have a variety of needs. Eldercare Locator Referral Specialists are trained to provide personalized help to people who contact the service. And the Eldercare Locator also has enhanced accessibility with options for people to text or communicate through American Sign Language direct video call.
The Eldercare Locator is managed by USAging, which is the national association representing the network of more than 600 AAAs across the country and advocating for the Title VI Native American Aging Programs. AAAs and Title VI programs provide a range of critical services and supports to enable older adults to age with optimal health, independence and dignity at home and in the community.
“Older adults and caregivers who contact the Eldercare Locator are searching for information and connections to a range of services such as transportation, home modification and in-home supports that can enable them to age where they want to—at home and in the community,” said Sandy Markwood, CEO, USAging. “Our committed and expert Referral Specialists are there to answer their critical questions and ensure that they get the help and support they need.”
The training and expertise of Eldercare Locator Referral Specialists enables them to focus on and respond to the unique needs of each caller. Said one caller, “The specialist was very helpful. He provided great service, listened to me carefully, and provided helpful information.”
Another caller stated, “The specialist’s outstanding patience and empathy in dealing with my parents’ care needs were remarkable.”
To find local services, you can contact the Eldercare Locator in several different ways. To speak with a Referral Specialist by voice, videophone call or text use 1-800-677-1116. You can chat online with a Referral Specialist at eldercare.acl.gov or send an email to eldercarelocator@usaging.org.
